Pathways to F.A.I.R. (Findable, Accessible, Interoperable, Reusable) Research


Route to Realizing a F.A.I.R. (Findable, Accessible, Interoperable, Reusable) Research Data Repository
(UTM-RDR) for Universiti Teknologi Malaysia

Miss Nazrinda A. Samah

Librarian, Universiti Teknologi Malaysia, Malaysia

Nazrinda A. Samah is a Librarian at Universiti Teknologi Malaysia. She is also a PhD candidate in the Department of Library and Information Science, International Islamic University Malaysia.


Mrs Noraziah Sharuddin

Chief Librarian, Universiti Teknologi Malaysia

Noraziah Sharuddin is the Chief Librarian of Universiti Teknologi Malaysia. Her specializations include performance indicators and measurement, library research and consultation as well as the Quality Management System ISO 9001:2015.

A/Prof Lokman Mohd Tahir

Associate Professor Dr, Universiti Teknologi Malaysia

Lokman Mohd Tahir (PhD) is an Associate Professor in the Department of Educational Foundation, School of Social Sciences and Humanities, Universiti Teknologi Malaysia. His research interests include principalship, school leadership, ethics in education, structural equation modelling, knowledge management in education, and professional learning communities in education.


As a premier research university, Universiti Teknologi Malaysia (UTM) has experienced a remarkable growth in terms of its research data, which involves major research activities such as searching, accessing, and re-using of data for various research purposes. In handling the tremendous growth of research data, UTM Library in collaboration with the Centre for Information and Communication Technology (UTM CICT) has taken the initiative to develop a research data repository to manage, store, and retrieve the University s research output reports. After a series of ideas and discussions, the UTM-Research Data Repository (UTM-RDR) is introduced with the purpose of securing all research output and/or end products. In terms of procedure, UTM-RDR is an application, which provides an interesting platform for researchers to search and share their reliable data securely and to decrease the risk of data losses. Based on the initial concept, UTM-RDR works under an open source application, specifically the Linux environment, and it can be accessed through a single sign on Academic Account Identification (ACID). Nevertheless, the initiative of implementing UTM-RDR is not without challenges. Among them are those relating to copyright issues as well as establishing and implementing a comprehensive research structure. This paper will focus on the introduction element and principles of UTM-RDR as a major research data repository for research employment within UTM. It will also share the implementation and benefits of UTM-RDR and, finally, it will highlight the challenges faced in implementing UTM-RDR from the UTM Library s perspectives and experience.

Best Practice in Information and Digital Literacy


Digital/E.Library: The Nigerian University Library Experience

Mr G. Shaibu Ameh

Principal Librarian, Federal College of Education Eha-Amufu Enugu State, Nigeria

Mr Shaibu Ameh is currently the Principal Librarian in Federal College of Education Eha-Amufu Enugu State Nigeria. He holds a Master Degree in Library and Information Science from the prestigious University of Nigeria Nsukka. He has attended so many International conferences and equally a historic writer with so many books to his credit. And in summary, he is married to Blessing Ameh and the union is blessed with five lovely children.


Nigeria has a long tradition of higher education that dates back to the colonial era. Nigeria has also many years of strong educational/research infrastructure including a large number of research institutions and scholarly association management which also dates back to 1960s. Despite this, Nigeria is still rated as a developing nation and one of the poorest countries in the world. This is because of absence of viable and standard educational resources such as digital/e-library facilities, laboratories, computerization, and stable power supply, etc. These resources are the engine of every academic enterprise, yet most universities are being operated without up-to-date resources. This paper examined digital/e-library projects in Nigerian university libraries. The paper specifically investigated various issues/challenges of university library y automation and computerization. The study recommended that there is need for systematic and coordinated support for developing digital library courses and curriculum by the National University Commission, library staff, lecturers and students should have access to computer set and they should be exposed to training and retraining.

KEY WORDS: Automation, Digital, e-library, University, Nigeria, Computer, Internet.

Library Spaces for Outstanding Student Experience and Research Excellence


The Utilisation of Library Spaces by Postgraduate Students at a University in a Developing Country

Mr Siviwe Bangani

Manager: Information Services, North-West University, South Africa

Siviwe is the Manager: Information Services at the North-West University (Mafikeng Campus) in South Africa. He has published several academic journal articles in international and national journals. Siviwe has also presented at international and national conferences. He was crowned the Librarian of the Year by the Library and Information Association of South Africa during its national conference in Cape Town in October 2018.


Dr Mathew Moyo

Chief Director: NWU LIS, North West University

Mathew Moyo is the Chief Director: Library and Information Services at the North-West University. He holds a PhD in Library and Information Science from the University of Fort Hare. He has published and presented papers in international and national journals and conferences. He has held various positions within the library and information sector in Zimbabwe and South Africa.


The value of the physical academic library has long been the subject of debate in the developed world with some pointing to the general decline of patronage and increased usage of online resources and the internet as possible threats to its survival (Scott, 2001). In response, many academic libraries have spent millions of dollars in order to remain relevant to the changing world and to protect the library as a physical space. The success of these initiatives remain a subject of debate in literature with some pointing to their failure to arrest the decline in library patronage (Scott, 2001; Shill and Tonner, 2003). The developing world has not witnessed drastic declines in library patronage on the same scale as those reported in the developed world (Adeyemi, 2017). This could mainly be caused by technological challenges that would render it nearly impossible for e-resources to totally replace physical material in the developing world. In South Africa, academic libraries have been involved in several space reconfiguration projects in order to accommodate different categories of users including postgraduate students (Majal, 2017), and to fully utilize prime space occupied by less used print resources. The demand for more access to the actual physical library has bulked the developed world trends with students constantly demanding 24 hour physical library access and services despite the availability of electronic resources. However, studies show that despite the high patronage of academic libraries, the circulation figures are declining (Chizwina et al., 2016). This study seeks to determine the extent, purpose, usage, and satisfaction levels of postgraduate students with library spaces at the North-West University, South Africa. Three hundred questionnaires were distributed to the postgraduate students across the three campuses of North West University. The findings of this survey will help shed light on the space needs and perceptions of postgraduate students.

Value and Impact with Data Analytics and Business Intelligence


Jumping in the Deep End: Curtin University Library s Deep Dive into Data

Ms Amanda Bellenger

Manager, Research and Copyright, Curtin University Library, Australia

Amanda Bellenger is Manager, Research and Copyright at Curtin Library, and is passionate about upskilling library staff to prepare them to meet future challenges.


Mr Drew Fordham

Library Officer, Curtin University Library

Drew Fordham is in the Client Engagement team at Curtin Library, and draws on previous experience as an automation engineer to use data to shine light onto library problems.

Mr David Lewis

Library Management Systems Analyst, Curtin University Library

David Lewis is a Systems Analyst with Curtin Library, and is interested in the application of data analysis, visualization, and processing to real-world problems.


In 2017 Curtin University Library staff commenced an initiative to explore library data through analysis and visualisation tools. A Working Group was formed of self-selected staff from across the library who had a common interest in opportunities to use data and analytics tools. A key focus was to seek innovative ways to use data and have a measurable impact on library operations and future planning. The groups output included data visualisations, which simply and intuitively used data to explore the key elements of real-world problems and inform innovative and creative solutions. Data analysis and visualisation tools represented library data relating to three main areas: 1) client interactions through Library Help points, 2) past and future physical collection usage, and 3) ICT resource usage in the building.

This paper will describe the development of the group and its practical outcomes including innovative use of data to inform a multi-year building project at Curtin University s Robertson Library in Western Australia. A key deliverable for the building project is increasing seating capacity by 50% across the fixed floor area to accommodate predicted increased enrolments and new ways of learning. The innovative use of data analysis and visualisation has enabled the Library to model different ways of identifying print materials that can be discarded. This data has significantly informed the work that is being undertaken to achieve shrinkage of the physical collection to one third of its current footprint.

In addition to the practical outcomes and solutions for the library, the Working Group provided a leadership role in fostering data-related professional development and learning opportunities for library staff. For example, hosting regular hacky hour sessions which inspired others to embrace new tools such as R, RShiny, and GitLab to solve real-life challenges in their day-to-day work.

Strategic Advocacy and Partnerships, Locally and Globally


Going to Market with Deweyfish: The Journey from Partnership to Commercialisation

Mrs Kylie Black

Senior Librarian: Science, The University of Western Australia, Australia

Kylie Black is the Senior Librarian for the Faculty of Science at the University of Western Australia. She has previously won the Australian Library and Information Associations Early Career Award for excellence in the first 5 years of her career, and was selected as the Western Australian representative for a Goethe Institute study tour of German libraries. Her interests include measuring research impact and library support for systematic reviews.


Dr Cornelia Hooper

Computational Biologist, Plant Energy Biology, ARC Centre of Excellence, The University of Western Australia

Cornelia M Hooper obtained her Masters in Biotechnology and Process Engineering from the University of Technology, Berlin Germany in 2005, before completing a PhD in molecular genetics at the University of Western Australia in 2011. She has worked at The ARC Centre of Excellence in Plant Energy Biology at the University of Western Australia as a Research Fellow since 2012. She has also been awarded the Qantas New Investigator Award (2009), The Suzanne Cavanagh Early Career Award (2012), the UWA Research and Development Award (2012) and the Women s Young Investigator travel award from the American Society of Plant Biologists (2016). Current Research Interests: Cornelia Hooper s research focuses on networks of cell proteins and how their location, connectivity and abundance influence the energy household and other biological processes. In collaboration with the Australian National Data Services, she has been developing SUBA ( and cropPAL (, two comprehensive collections of subcellular location information of Arabidopsis and crop proteins that are highly valuable resources for modelling plant metabolism. Using her expertise and data resources, she is currently working on advances in plant proteome analysis to allow metabolic pathways construction and hypothesis-driven metabolic outcome prediction in both model plants and crops.

Dr Ian Castleden

Database Systems Engineer, ARC Centre of Excellence in Plant Energy Biology, The University of Western Australia

Ian Castleden is a Database Systems Engineer at the ARC Centre of Excellence in Plant Energy Biology at the University of Western Australia.

Dr Nader Aryamamesh

Senior Postdoctoral Research Fellow, ARC Centre of Excellence in Plant Energy Biology, The University of Western Australia

Dr Nader Aryamanesh received his PhD in the field of Molecule Biology from The University of Western Australia in 2008. Then, he worked as Research Associate on identification of resistance genes in insect/pathogen interactions in the School of Plant Biology, UWA. Nader moved to ARC Centre of Excellence in Plant Energy Biology to work on identification of pentatripeptide repeat (PPR) proteins in Arabidopsis thaliana and creation of databases for protein subcellular localization in Arabidopsis thaliana ( and crops ( Nader moved to Oulu University, Finland in 2015 to work on bioinformatics, epigenetics and local adaptation in Arabidopsis lyrata populations using next generation sequencing techniques including RNA sequencing, Whole genome bisulfite sequencing, and whole genome sequencing. He filed a patent for a new technology for exome sequencing of species without a reference genome while he was working at Oulu University. Nader is currently working in the ARC Centre of Excellence in Plant Energy Biology, UWA on development of DeweyFish software. His interest areas are bioinformatics, Next Generation Sequencing technologies, database development and functional biology.

Prof Harvey Millar

Director, Professor, ARC Centre of Excellence in Plant Energy Biology, The University of Western Australia

Harvey Millar obtained his PhD from The Australian National University in 1997. He has worked at The University of Oxford in the UK (1997-1999) and The University of Western Australia (2000-present). He has held research fellowships including: Human Frontier Research Programme Fellowship (1997), ARC Australian Post-doctoral Fellowship (2000), ARC QEII Research Fellowship (2002), ARC Australian Professorial Fellowship (2006) and ARC Future Fellowship (2012). He has also been awarded the Peter Goldacre Medal by the Australian Society of Plant Scientists (2003), the WA Premier's Prize for Early Career Achievement in Science (2003), the Science Minister's Prize for Australian Life Scientist of the Year (2005), The Fenner Medal from the Australian Academy of Science (2012) and the Charles Albert Shull Award from the American Society of Plant Biologists (2013). Current Research Interests: Harvey Millar's research focuses on mitochondrial function in plants and the role of metabolism is the energy efficiency of plants. His work has provided key new insights into antioxidant defence pathways in mitochondrial, diurnal rhythms in mitochondrial metabolism, tissue-specific mitochondrial functions, plant-specific features of the electron transport chain, regulatory networks governing respiratory activity in plants, and the mechanisms of mitochondria damage during oxidative stress.


In 2016-7, the University of Western Australia Library partnered with researchers in the Australian Research Councils Centre of Excellence in Plant Energy Biology to produce cropPAL2, a database providing the subcellular locations for proteins in crops significant for food production. The project was funded by the Australian National Data Service as part of its High Value Collections program, with the team consisting of computational biologists, software engineers and a librarian. The project involved many hours of manual article evaluation and data extraction by specialists in the plant species included in cropPAL, and the team decided that developing in-house software could make managing the process of article evaluation by multiple people much easier. Key software features were that it prevented assessing the same article twice, simplified finding and adding new articles to the database, provided real-time access by international group members, and the cut and drop function facilitated saving images and notes. Use of this software represented a 90% saving in time and therefore salaries.

The team realised the in-house software could be applied across many areas of research. Known as Team DeweyFish, the group embarked on the CSIROs ONPrime program in 2018 to learn how to commercialise the software. This process involved the team generating and testing 15 hypotheses about researcher behaviour through conducting 66 one on one interviews with potential users. This data lead to some significant insights, clarifying the needs of various user groups and refining the software specifications. An initial target market has been selected, and the team is now working towards developing a commercialisable prototype. This paper will discuss the role of the Library as a key player in this collaboration, a first for the University of WA, both in the innovative process and as a key driver in directing the development towards the wider benefit of researchers at UWA and beyond.

Pathways to F.A.I.R. (Findable, Accessible, Interoperable, Reusable) Research


Financial Sustainability for the Open Infrastructure We Need: The Global Sustainability Coalition for Open Science Services (SCOSS)

Mr Martin Borchert

University Librarian, UNSW Sydney, Australia

Martin Borchert is the University Librarian at UNSW Sydney and is currently the Chair of the Go8 Librarians Committee; Chair of the Executive of the Australasian Open Access Strategy Group (AOASG); Chair of the Board of the Global Sustainability Coalition of Open Science Services (SCOSS), Lead for the CAUL Review of Australian Repository Infrastructure Project; and member of the CAUL Electronic Resources Advisory Committee (CEIRAC).


Ms Vanessa Proudman

Director, SPARC Europe

Vanessa Proudman is Director of SPARC Europe; she is working to make Open the default in Europe. Vanessa has 20 years international experience working with many leading university libraries worldwide and is Chair of the SCOSS Executive.


The Global Sustainability Coalition of Open Science Services (SCOSS) was implemented from 2017 onwards as an initiative led by SPARC Europe in partnership with representation from stakeholder organisations from across the globe, to start to address the need to financially sustain the key open science infrastructure services we all take for granted.

Following on from the presentation made at the 2018 IATUL Conference in Oslo, this poster will provide an update on SCOSS governance and representation; the initial pilot program to establish SCOSS processes and to fund DOAJ and Sherpa-RoMEO and review of the pilot; development of a communication and outreach program; increasing institutional and consortium membership and support; the subsequent second round to identify additional infrastructure services for funding; and SCOSS benefits.

Those interested to assist SCOSS with an interest to participate in SCOSS governance and regional representation, providing expertise to the Advisory Board; or helping to communicate the benefits of the SCOSS programme within your networks, are invited to contact the authors. Potential funders are also encouraged to contact the authors.

Next Generation Information Discovery and Access


CAUL Review of Australian Repository Infrastructure Project

Mr Martin Borchert

University Librarian , UNSW Sydney, Australia

Martin Borchert is the University Librarian at UNSW Sydney and is currently the Chair of the Go8 Librarians Committee; Chair of the Executive of the Australasian Open Access Strategy Group (AOASG); Chair of the Board of the Global Sustainability Coalition of Open Science Services (SCOSS), Lead for the CAUL Review of Australian Repository Infrastructure Project; and member of the CAUL Electronic Resources Advisory Committee (CEIRAC).


In early 2018 the Council of Australian University Librarians (CAUL) commissioned a project to review the open access research repository infrastructure made available by Australian universities. Collectively these repositories provide over 1 million metadata and full text university research outputs which have been accessed more than 63 million times since 2012. They feature a diversity of repository solutions and integrations with research management systems and search agents and support the OA policies of the ARC, NHMRC and institutions.

The objective of the project was to take stock of the current diversity of repository infrastructure and to identify opportunities for further development to improve the findability, accessibility, interoperability and re-usability (FAIR) of Australian-funded research outputs.

Throughout 2018 and into 2019, project steering committee and work group volunteers implemented the investigative stage of the project; with seven work packages completed:

1. Review and report on the current Australasian research repository infrastructure
2. Review and report on the international research repository infrastructure and developments
3. Develop a series of repository user stories
4. Recommend and make improvements to the current Australasian research repository infrastructure (improve and make the most of what we have)
5. Develop and report on an ideal state for Australian research repository infrastructure
6. Investigate and make recommendations for next generation repository tools (consortium approach, possible infrastructure project)
7. Investigate and make recommendations for a possible Research Australia collection of research outputs.

The project included considerable community consultation and resulted in a detailed project report.

This paper and presentation will provide a project overview, insights, summary of findings and recommendations, and a discussion on next steps.

Value and Impact with Data Analytics and Business Intelligence


Implementing a CRIS in Canada

Ms Donna Bourne-Tyson

Dalhousie University, Canada

Donna Bourne-Tyson is the University Librarian at Dalhousie University, a member of the U15, Canada's largest research-intensive universities, based in Halifax. Research interests include research data management, open access publishing, the design of learning spaces, and the impact of technology on equitable access, reading and learning. Donna is currently the President of the Canadian Association of Research Libraries (CARL) and Chair of the Council of Atlantic University Libraries (CAUL).


In Europe, EuroCRIS has helped institutions to implement effective CRIS platforms and standards, while in Canada, the work only began recently. Universities are evaluating products such as Elseviers Pure, Clarivates Converis, Ex Libris Esploro, D-Space CRIS, and UNIWeb, a Canadian product. Through an initiative led by the University Librarian, Dalhousie University has joined other Canadian universities including McGill, Ottawa, Queens and Lethbridge as subscribers to UNIWeb, a web-based researcher networking and information management tool. With UNIWeb, faculty members can create web-based researcher profiles based on their Canadian Common CV (CCCV), another CV, or an annual report with full control regarding which fields display on the open web and which fields remain private. Researcher profiles enable the discovery of potential research partners across Dalhousie and around the world. Faculty profiles also assist graduate students when seeking a supervisor or a research team.

UNIWeb also allows faculty members to create annual reports, CVs, and other documents reflecting research activity, publications, course load, graduate students supervised, and community service contributions including committees. UNIWeb is fully compatible with the CCCV and supports data updates in both directions. This feature saves researchers time by eliminating the need to update an annual report or CV and CCCV separately.

This research networking and information management tool will provide the Research Office with useful data on research clusters, emerging trends, potential internal and international partnerships. Dalhousie's Research Advisory Committee and Deans Council will both play a role in the implementation and governance of UNIWeb, with systems support provided by the Dal Libraries, specifically through the Academic Technology Services (ATS) and Scholarly Communications units.

This presentation explores the utility of a CRIS as a research facilitation tool.

Value and Impact with Data Analytics and Business Intelligence


An Invitation to Obliquity: The Value of a University Library

Dr Gavin Boyce

Head of Faculty Engagement and Partnerships, The University of Sheffield, United Kingdom

I am Head of Faculty Engagement and Partnerships at The University of Sheffield Library. My passion is research, innovation and impact. I have degrees in Philosophy, Psychology and Computing (1 x undergraduate, 2 x masters and 1 x PhD) and have started and run my own businesses. I am a Senior Fellow of the Higher Education Academy and most of my time is spent supporting the wonderful academics and students that make up our research community here at The University of Sheffield.


The workshop will involve a brief summary of the recent work done by the University of Sheffield Library, from its previous strategic plan Library Everywhere to its current work embedding Information Digital Literacy in the curriculum in support of the University s Programme Level Approach (itself a response to the changing UK HE marketplace). Much of this work has involved aligning the Library to the work of faculty and is not dissimilar to other University Library approaches to developing their services to support staff and students.

Participants will be asked to consider whether this aligning to faculty programmes risks losing one facet of Library value, that University Libraries are, or perhaps should be, in themselves, more disruptive in the University setting. The inspiration for this question, and the title of the workshop, is the response of an academic participant in the University of Sheffield s recent research project Our Value, Our Future, Our Offer (the purpose of which was to reflect on the value of the University Library in the 21st Century) who noted that the value of the Library was that it was an Invitation to Obliquity, that it actually served to disrupt and distract the student from the norm.

Taking this notion of obliquity we might consider that a University Library is the Narnia or Wonderland which serves to provide an environment which is essential for self-development and in particular the development of self-directed learning amongst the student population and if this is the case, is the alignment and embedding of library services with programme objectives inconsistent with this concept?

Finally, participants will be asked to consider what implications for impact evaluation might there be under this conception of Library value?

Facilitation will include sufficient time for group discussion and feedback.

Library Spaces for Outstanding Student Experience and Research Excellence


What Spaces Do We Dream of and What Do They Do with Them? 5 Years of User eXperience in the New UCLouvain Library and Learning Center of Sciences and Technologies

Dr Frédéric Brodkom

Head of Library and Learning Center of Sciences and Technologies Université Catholique de Louvain, Belgium

Frédéric Brodkom has a PhD in Geology and a Master in Management. Before 2001, he was Project Manager in the extractive industry and EU Consultant in matter of good environmental practises. Since 2001, he manages the UCLouvain Library of sciences and technologies, today a Learning center in a new building. He is also engaged since 2004 in Belgian Cooperation Programs for the development of libraries in emerging countries, and in 2014, he was appointed as Lecturer in Library management.


In Sept. 2014, the new library and learning center of sciences and technologies of the Université catholique de Louvain (Belgium) was inaugurated. An old building of 1973 hosting laboratories was entirely refurbished with a small budget of 9.5 Mios Eur to integrate now on 7,170 m classical library services and collections but also various spaces for learning, research and cultural or social activities. The quality of the project has been recognized by LIBER (New Library buildings in Europe, Doc 2016 After 5 years of User eXperience analysis via numerous surveys with our users (LibQual, Sweeping the library, Impact on success, ), we are now able to evaluate for each space and each type of public whether our dreams were up to their expectations or whether their dreams are met by our offer.

The communication will review the various places and their function for study, research support, or also to facilitate interactions or access to culture. And that under a particular focus: for each type of space, or even adapted furniture, we will see its real use or its real appropriation by our users - sometimes different from what was planned -, its success or failure. Thanks to a system that allows interaction with the audience and vote with smartphone or computer during live presentation - Wooclap - the IATUL participants will be led to take the role of users and give their opinion: does this type of room for groups really facilitate learning and collaboration? Is this exhibition area suitable for research poster presentations?

Our synthesis will present the fundamental keys of the management of the particular biotopes that library spaces are: being attractive, being open to diversity, liking to adapt, and engaging in service.

Value and Impact with Data Analytics and Business Intelligence


The Academic Library as a University Research Business Intelligence Partner

Ms Sarah Brown

Manager, Research Outputs & Impact, University of Queensland, Australia

Sarah Brown is Manager, Research Outputs & Impact at University of Queensland Library. Since 2010 she has worked in academic libraries in Australia and the United Kingdom. Her experiences include supporting researchers in the areas of scholarly communications, copyright, data management, and metrics as well as policy implementation and service design.


Dr Amberyn Thomas

Associate Director, University of Queensland

Amberyn has been immersed in the tertiary education sector for over 25 years in diverse roles, including as a postgraduate student, lecturer (physics), and business development manager. Amberyn is currently Associate Director, Scholarly Communication and Repository Services at The University of Queensland Library, with direct responsibility for the provision of services around the institutional repository UQ eSpace, open access, scholarly communication and publishing, research data management (including archiving and sharing), and research impact and evaluation services.


Ranked in the world s top 50, The University of Queensland (UQ) is a comprehensive research and teaching institution. The University has an established Planning and Business Intelligence Unit (PBI) that provides central reporting infrastructure (via SAP Business Objects) as well as analysis support for strategic planning and decision making. On top of the support provided by PBI, some data providers, especially in areas with complex datasets that require expert knowledge (e.g. awards; publications), partner across the University to deliver bespoke analysis of their data. Underpinned by an institutional repository rich in publication metadata and bibliometric indicators, the Library partners across the University to enable and deliver research business intelligence in the areas of:

* Collaboration analysis
* Capability mapping
* Strategic recruitment
* KPI reporting and planning
* ORCID registration and use
* Open access compliance

Research is core business at UQ, and the Library s institutional repository UQ eSpace has evolved in response to global, national and institutional drivers to become more than the institutional open access repository: UQ eSpace is the University s official source of publication data, and an integral part of the business intelligence environment. Services have been developed by leveraging the data within UQ eSpace, and, as an in-house built system the Library has developed it to deliver functionality to ensure it is a strategic asset of the University.
In this case study, we will discuss the business intelligence activities that the Library enables and delivers to ensure the institution can make evidence-based and strategic decisions. Taking into account the Library s unique position in supporting the institution's BI environment through its custodianship of the repository UQ eSpace, the paper will include discussions around resourcing, systems, tools/methodologies, and opportunities for growth.

Structures and Skills for Future Work


Building a Future-Ready Workforce - Embedding Bibliometric Capabilities at UNSW Library

Ms Jacinta Byrne

Reporting Specialist, UNSW Library, Australia


Dr Vanessa Crosby

Manager, Research Reporting Unit, UNSW Library

Vanessa Crosby is the Manager of UNSW Library s Research Reporting Unit. In her role she manages the implementation and delivery of emerging digital research support tools, provides strategic policy advice on bibliometrics, research assessment and open access publishing to senior staff, and co-ordinates UNSWs Annual Research Outputs Collection.

Ms Jacinta Byrne

Jacinta Byrne is the Reporting Specialist with UNSW Library s Research Reporting Unit. Jacinta provides training and guidance on bibliometrics tools to colleagues across the University and works to support the Library s ongoing development of research support services.


The growing reliance of institutions, governments, funding bodies and world rankings schemes on quantitative indicators of research performance has increased demand from researchers and research administrators for advice, services and tools to measure and understand the impact of research activities. The pitfalls and potential perverse outcomes of the metrification of research management are well documented and a growing concern across the library and university sectors.

This paper will explore how UNSW Library is equipping library staff to respond to the growing demand for advice and services in this area. A staff capacity building program, the Bibliometric Capability Framework, has been initiated to achieve this aim. The framework has been adapted from a UK model to meet the specific needs of the Australian context. This program has been established to support library staff in an ongoing process of self-reflection and to provide skill development opportunities to build a future-ready workforce. A key challenge of the project is delivering training across units with varying levels of familiarity with bibliometrics, ranging from daily immersion to novice. The delivery of the program employs a scaffolded learning approach, combining self-reflection surveys, hands-on workshops, and peer led learning to support deep engagement with new knowledge.

A broader goal of this project is to establish the Library as a domain expert in ethical publishing and responsible metrics use across UNSW and to empower the Library Leadership Team to advocate at an institutional, national and international level for best practice in publishing and assessment of research.

Best Practice in Information and Digital Literacy


The Push-Pull of Digital Literacy

Ms Kat Cain

Manager, Digital Literacy Programs, Deakin University, Australia

Kat has a broad background in both academic and public library sectors that has focused on literacies. An interest in how technologies impact on people and their learning has shaped Kat's work, in particular, digital literacy capabilities in study, work, and life contexts.


A/Prof Jo Coldwell-Neilson

Associate Dean Teaching and Learning, Deakin University

As an academic I have a built a strong research and teaching profile engaging students in and with technology. I have been involved in a variety of projects, particularly while at Deakin University, that are involved with implementing educational technologies in my teaching and more widely in the teaching and learning activities at Faculty and University levels. My current research reflects my teaching and learning interests and include investigations into gender issues in IT, digital technology uptake in schools and higher education, digital literacy preparedness for our digital future, and preparing students for careers in a digital environment.


Digital literacy within higher education was originally grounded in Glisters definition that essentially framed it as information literacy using technologies (1997, p1). This has necessarily evolved over the past two decades in conjunction with the rapid march of technological advances. Digital literacy concepts have attempted to match the changing landscape engendered by ubiquitous and ever more available technologies, where cybersecurity and accessibility, multimodal communication channels, and push-pull models of information delivery impact the way we learn, work and play. A dizzying plethora of digital literacy definitions has emerged, with no common understanding of what it means or what skills and capabilities it reflects. Concomitantly, there is no one digital literacy framework designed to foster student digital literacy capabilities.

Recognising that digital literacy underpins teaching and research, regardless of discipline, Deakin University has positioned digital literacy as a core graduate learning outcome. A definition and framework, developed collaboratively by the Library and Faculty in 2014, currently guides Deakin s digital literacy teaching. However, awareness of the changing nature of digital literacy has prompted a reconsideration of definitions and frameworks. A cross-divisional team of librarians and academics have reviewed the framework and are in the process of extending it to capture the broader understanding of digital literacy, moving away from an information literacy biased version. The ultimate goal of the project is to find best practice within the Deakin context for building digital literacy capabilities in students by creating nuanced and modifiable frameworks at AQF7-10 levels that can guide curriculum (re)development.
Gilster (1997). Digital Literacy. New York: John Wiley.

Best Practice in Information and Digital Literacy


Something Old, Something New, Something Borrowed, Something Blue: A Marriage of Innovative Tools for Nursing EBP and Digital Literacy Education

Mr Bryan Chan

Librarian, Reference & Information Services, Murdoch University, Australia

Bryan Chan, is a librarian who provides teaching, learning, research and clinical support for the health sciences. He has pioneered the development of digital learning objects at Murdoch University Library. He also has 10 years of experience in marriage.


Mrs Marlene Daicopoulos

ePortfolio Learning Support, Murdoch University

Marlene Daicopoulos, BEd, provides academic and student support with ePortfolio learning and technology use in the classroom for the nursing program at Murdoch. She has 27 years experience with marriage which produced one young man.

Dr Li Wei

Lecturer, Murdoch University

Dr Li Wei, BN, PhD, RN, RIPRN, is a lecturer and researcher at Murdoch University. She has extensive experience in clinical nursing and research across a wide array of healthcare topics in both Australia and China, with recent experience in unit design, coordination and curriculum development.


Background: Evidence-based practice (EBP) is the foundation of modern health services. It improves patient outcomes and quality of care by combining clinical expertise, patient values, and the best research evidence to guide health care decisions. The ability to find, evaluate and apply evidence is essential for EBP. Educational institutions facing the challenge of preparing the future nursing workforce with EBP skills and knowledge must often rely on innovative solutions.

Objectives: At Murdoch University, we integrated various digital tools with the PebblePad personal learning platform to develop an interactive tutorial for final-year nursing students. The tutorial aims to improve skills in the areas of research, critical appraisal and information literacy.

Methods: Using the analogy of a marriage, this paper will present the case study of a collaborative project between the University Library and the College of Science, Health, Engineering & Education (the wedding party) to develop a self-paced, interactive online tutorial on database searching and systematic reviews, as applied in nursing practice.

Four key elements went into planning this marriage:
- Something old: Camtasia (familiar to both Library and College)
- Something new: LibWizard (a new Library software acquisition)
- Something borrowed: PebblePad (managed by the College)
- Something blue: Digital badging (micro-credentials)

The paper will describe the integration of these elements into a single digital learning object, which was launched in January 2019 (the wedding).

Results: Teaching evaluation and feedback will be gathered and analysed, and the paper will report on the findings to determine if integrating the four digital elements achieved the desired outcomes, and what lessons were learned in the process.

Library Spaces for Outstanding Student Experience and Research Excellence


Library Spaces for Outstanding Student Experience and Research Excellence: The case of UZ

Mrs Agnes Chikonzo

University Librarian, University of Zimbabwe, Zimbabwe

Agnes Chikonzo is the University of Zimbabwe (UZ) Librarian. In her time as University Librarian, she has had opportunity to lead the UZ Library team as it continues to explore new avenues for information delivery. Her research interests lie in Information Communication Technologies and Libraries. She has also published in International Journals in areas of Information Needs and Information Seeking Behaviour & ICTs & HIV/ AIDS. She has also contributed to book chapters.


Libraries have long considered partnerships and collaborations as vital strategies used in achieving their goals and objectives. The need for the University of Zimbabwe Library to focus on collaborations is even more imperative in the 21st century environment characterized by dwindling library budgets. UZ Library continues to find innovative ways to reach out to and support success of researchers, undergraduate and postgraduate students by providing physical and virtual spaces that meet their diverse needs. The Library reaches out to diverse groups of library users including people with special needs and a new generation of young students. In order to achieve academic and research excellence, the UZ Library is responding to the demand for high quality study spaces, Information Literacy Training and research support for UZ Community. This paper profiles how the UZ Library has managed to secure financial support from a local bank part of which was used to establish and equip a Disability Resource Centre Library with assistive technologies. The paper also profiles how the University of Zimbabwe Library managed to secure other grants from The Beit Trust to remodel its spaces to include facilities such as the Collaborative Learning Centres and postgraduate laboratory meant to provide postgraduate students with a dedicated environment where they can do their research. Collaborative Learning Centres are becoming an important feature in 21st Century libraries, they allow students and staff to be involved in collaborative learning and research activities, reach out to one another to solve research problems, share knowledge that will help build collaboration skills and lead to better research. The concept of using partnerships and collaborations to broaden access to information, provide inclusive library and information services as well as redesigning library spaces for outstanding student experience and research excellence should inspire other academic libraries globally.

Next Generation Information Discovery and Access


How/Why Did We Get to BIBFRAME?

Ms Anne Clifford

Librarian, UNSW Sydney, Australia

Anne is an academic librarian with hands on experience in multiple areas; information literacy, academic outreach, management of electronic resources, research repositories, and collection development. Anne is interested in linked data as a way to integrate libraries with the web.


My poster will focus on why RDA/BIBFRAME developed, and the benefits RDA/BIBFRAME offers to libraries.

I will give an overview of the development over time of library 'description standards' (AACR/2, RDA) and 'metadata standards' (MARC, BIBFRAME). In this context RDA/BIBFRAME can be seen as a natural development from what preceded it. This poster will highlight the benefits to libraries of a change to a linked data model (i.e. make library collections visible on the web, give libraries a way to 'catalogue' much more cooperatively, allow libraries to 'pull in' data relevant to their collection to 'value add' on their discovery layer).

The poster will place description and metadata standards changes in libraries in the context of broader technological changes (i.e. the internet), so that the move to BIBFRAME/linked data can be seen in this broader context, and hopefully become more understandable and attractive.

The poster will be an adaption of part of an interactive presentation I gave to several units within the UNSW Library in 2018, entitled : "Linked Data for Library Collections".

Strategic Advocacy and Partnerships, Locally and Globally


Technology and the Positioning of the Library on Campus: Challenges and Opportunities

Mr John Cox

University Librarian, National University of Ireland Galway, Ireland

John Cox is University Librarian at National University of Ireland Galway. He has a particular interest in digital libraries, open research and scholarly communications. Projects led include digitisation of major theatre archives and Irish consortium negotiations with publishers. He has published reviews on communicating new library roles to enable digital scholarship and positioning the academic library in the institution and is Chair of the Irish Universities Association Librarians Group.


Technology has transformed how teaching and research happen and the strategies and priorities of higher education institutions are continually evolving in response to emerging demands. Positioning itself optimally in a changing organisation is a key challenge for any academic library. The positioning of the library in the institution impacts its status, resources and opportunities. Technology has made effective positioning more challenging, competitive and fluid. This paper examines positioning challenges libraries face on campus and outlines some approaches to advancing their position in the institution.

Digital publishing and communications have moved academic libraries from a position of monopoly for access to scholarly publications to being only one of many information providers seeking to fit into new academic workflows. The digital shift has blurred the identity of the library as a change in emphasis from collections to users progresses. Buildings have been adapted from a collections-centric to a more social focus, with services increasingly co-delivered with IT or other partners and staff from backgrounds outside librarianship joining teams. Optimal staffing structures and roles are uncertain. Academic libraries face complex issues of collaboration and competition with other units on campus which, while partnering with the library in areas of mutual benefit, also rival it for resources, credit and leadership. Updating the often traditional perceptions of libraries held by key stakeholders is a further positioning challenge.

By recognising and acting on these challenges libraries can overcome them to advance their position. An agenda of strong contribution to institutional priorities, close connectivity with stakeholders, exercising both leadership and partnership, and selling clearly the library s new identity and value proposition will progress the library in its parent organisation, as will acting globally to realise the opportunities of open scholarship.

Next Generation Information Discovery and Access


Access Away: Faculty Perceptions and Experiences in Remote Access to Online Resources

Ms Zipporah Dery

Librarian, De La Salle Medical and Health Sciences Institute, Philippines

Ms. Dery has been working in academic library for more than 10 years. She is currently engaged in user education, innovative projects, and public programs.


Mr Efren Jr. Torres

Director, De La Salle Medical and Health Sciences Institute

Mr Torres holds a Master degree in Library and Information Science with more than 10 years experience in library administration and management. His research interest includes collection assessment and technological developments in medical libraries which he has presented in a number of conferences.


When collections and services become online, access becomes one of the key considerations for both librarians and users. Libraries face the challenge of reconciling user demands and vendor requirements in terms of access to digital content. In response to this issue, the De La Salle Health Sciences Institute Romeo P. Ariniego, MD Library rolled out OpenAthens, a service that facilitates remote access to its online resources. This study intended to determine the perceptions and use of online resources through OpenAthens by faculty members using survey as the research method. Findings indicated that faculty members actively used online resources within and away from the institution and that there is a demand for remote access to these resources based on the frequency and reason for accessing online resources. OpenAthens was positively regarded by the faculty members and this is an indication that the library has to continue this service. However, much has to be done to improve the awareness and training among faculty members to further encourage its use.

Pathways to F.A.I.R. (Findable, Accessible, Interoperable, Reusable) Research


UQ Library's Journey Towards FAIR Research Outputs - Advancement of Research Data Management and Digitisation Services

Dr Rebecca Deuble

Research Outputs and Impact Librarian, University of Queensland Library, Australia

Rebecca Deuble is a Librarian within the Research Outputs and Impact team at the University of Queensland Library. She first joined the UQ Library in 2016 after completing her PhD in Paralympic classification research. For two years, she was the Project Officer for a University project which aimed to develop a robust and integrated research data management system, assisting researchers in managing their project's research data across the whole research life-cycle. In this role, Rebecca actively assisted with the development of the system, and roll-out across the University. She has recently moved into the Research Outputs and Impact team, where her roles include providing training and advice in research metrics and best-practice research data management, and producing strategic bibliometric reports. She also continues to be involved with the ongoing development and outreach of the UQRDM system.


Mrs Fei Yu

Senior Librarian, University of Queensland Library

Fei Yu is a senior librarian in the Research Outputs and Impact team at the University of Queensland Library. She has 25 years experience working in academic libraries in many subject areas holding various responsibilities. For the last 7 years she has been in the role of providing research data management services to UQ researchers. Since 2017 she has been involved in the University project of developing a robust and integrated research data management system, assisting with the system roll-out, and training and education program on how to use the system to achieve data management best practice.

Ms Mandy Swingle

Digital Curator, University of Queensland Library

Mandy Swingle is the Digital Curator at The University of Queensland Library. She is a collections specialist with over ten years experience in the GLAMR sector. Her specialties include working with special collections, digitisation, curation, and the application of metadata standards. She has experience with copyright, project management, and providing resource access and researcher support.

Ms Dulcie Stewart

Metadata Creator, University of Queensland Library

Dulcie Stewart is a metadata and digital collections specialist. As the Metadata Creator in the Digitisation team at UQ Library, she develops and implements metadata creation workflows and procedures, performs original and copy cataloguing of the Library s digitised cultural heritage items from manuscript collections, and manages upload and ingestion of metadata records to the institutional repository UQ eSpace.


The growth of data and technology has deeply impacted on the ways that scientific research are practiced, bringing new challenges to academic libraries. In Australia, the recent worldwide movement to FAIR findable, accessible, interoperable, and reusable - research, has seen institutions shift towards developing relevant policies and standards, so as to remain competitive in the global economy.

This paper will discuss how the University of Queensland (UQ) Library has taken significant steps to achieving the FAIR principles for research outputs, within Digitisation and Research Data Management (RDM) services.

The institutional repository-UQ eSpace is critical in supporting these services. It is used by researchers to publish datasets underpinning research publications, with librarians providing support to curate and enrich metadata records. A collection of licenses can be applied, including two UQ specific click-through licenses. There has also been a focus on delivering educational programs to promote best-practice RDM within the UQ research community. More recently, an integrated research data management system was developed and rolled-out across the University, enabling researchers to manage project data across the whole research lifecycle a significant step towards FAIR data.

Similarly, the FAIR principles are applied to digitised material, including heritage collections, to increase discoverability and use. Digitised objects are assigned persistent identifiers when uploaded into UQ eSpace, ensuring recognition over time. License and rights agreements are applied to enable reuse and correct acknowledgement of digital material. Metadata standards are used to describe, manage and retrieve information about the digital objects and data, ensuring FAIR outputs.

The UQ Library s continued efforts in adapting and evolving their services, is critical in ensuring that researchers can work towards producing FAIR research outputs that are of world standard.

Best Practice in Information and Digital Literacy


Library Games: First Steps Towards Information Literacy

Ms Céline Ervinckx

Librarian, Université Catholique de Louvain, Belgium

Librarian at the Science and Technology Library (UCLouvain) since 2013. Community manager, member of the library support staff, I am involved in the development of user services and information skills training.


Dr Anne-Catherine van Overbeke

Assistant Director, Université Catholique de Louvain

Doctor of Sciences (Geology), I joined the Science and Technology Library (UCLouvain) in 2016. Assistant director and in charge of information skills training, I am also involved in the development of innovative services for users.

Frédéric Brodkom

Head of Library and Learning Center of Sciences and Technologies Université Catholique de Louvain, Belgium

Frédéric Brodkom has a PhD in Geology and a Master in Management. Before 2001, he was Project Manager in the extractive industry and EU Consultant in matter of good environmental practises. Since 2001, he manages the UCLouvain Library of sciences and technologies, today a Learning center in a new building. He is also engaged since 2004 in Belgian Cooperation Programs for the development of libraries in emerging countries, and in 2014, he was appointed as Lecturer in Library management.


An academic library where screams resound and students walk at a brisk pace, that was what happened at the UCLouvain Science & Technology Library (BST) on October 18, 2018 at 6 p.m. when 26 students opened the first "Library Games".

Welcoming new students, breaking with the classic image of the library, making the library's services and resources known in a playful way, encouraging meetings between professionals and the users and non-users, were all objectives that guided us in the development of the library games. The final aim being for students to know where to turn when faced with a literature search requiring more advanced information skills.

Equipped with a survival kit (map of the library, how to read a books shelf mark, URL to access the catalogue), five teams competed to collect five clues as quickly as possible to reconstruct the shelf mark of a book and borrow it before the other teams.

The collection of each clue made it possible to address one or more aspects of the library, whether they are services (loans, map library, etc.), resources (books, journals, etc.) or spaces (bookable group rooms, information desk, cafeteria, etc.).

A debriefing time for a better appropriation of the information received and a friendly moment closed the evening.

In the days that followed, an evaluation questionnaire was submitted to the participants. It appears from the nineteen responses received that the objectives were met. The students appreciated the convivial aspect of the event and the discovery of unknown services. Interesting proposals to develop the concept were also submitted.

In conclusion, the comment of one of the participants: When's the next one?

Best Practice in Information and Digital Literacy


Co-designing a Programme Level Approach to Information and Digital Literacy: Initial Reflections from Our Participatory Action Research Project

Miss Vicky Grant

Head of Library Learning Services, University of Sheffield, United Kingdom

I am Head of Library Learning Services at the University of Sheffield, currently leading a series of participatory action research projects to co-construct a model, framework and offer for information and digital literacy at the University. I have a specialist interest in health literacy, the relationship between knowledge and power and the transformative potential of knowing in action.


Miss Catherine Bazela

Information and Digital Literacy Project Officer, University of Sheffield

I am currently an Information and Digital Literacy Project Officer at the University of Sheffield. I am working on a series of case studies focusing on embedding IDL in an academic programme as part of the Programme Level Approach. I completed my MSc in 2017 with the final project Collaboratively developing and Information and Digital literacy model and framework for the University of Sheffield.

Mrs Alison Little

Associate Director, Learning Strategy and Student, University of Sheffield�


Information and digital literacy is a core graduate attribute at the University of Sheffield and is defined as follows: Information and digital literacy (IDL) enables engaged learning. It blends information literacies with digital capabilities transcending technological skills and tools to identify with learning, living and working in a fluid digital world. IDL enables learners to discover and absorb information in a critically engaged manner, innovate in active pursuits of creative scholarship, demonstrate integrity by acknowledging the work of others and make a contribution for others to share (University of Sheffield Library, 2019).

This paper will present initial reflections from an innovative participatory action research project established at the University, to bring a team of student associates together with a team of faculty liaison librarians to co-build and co-embed a programme level approach (PLA) to IDL. PLA takes a holistic rather than modular approach to learning and teaching, allowing students to develop the knowledge, skills and attributes that will make them confident and assured graduates. The University has set an ambitious five year strategic vision to ensure every course has a programme level approach by the year 2021 (University of Sheffield, 2016).

US based librarians Susan Gardner Archambault & Jennifer Masunaga (2015) maintain that libraries can contribute to such ambitious programme level approaches by taking the initiative and by working with academic and administrative staff to map information (and digital) literacy into the curriculum. Our work aims to build on this by also including the student voice in our mapping work, taking a participatory action research approach (Heron, 2015) to engage, include and embrace the student experience. The success and impact of this work will be assessed through staff and student reflections and we will draw on these to present success to date, at the IATUL 2019 annual conference.

Pathways to F.A.I.R. (Findable, Accessible, Interoperable, Reusable) Research


Evaluating Data Management Plans - Are They Good and Are They Effective?

Mr Peter Green

Associate Director, Curtin University, Australia

Peter Green is the Associate Director, Research, Collections, Systems and Infrastructure in the Curtin University Library. He is responsible for providing strategic direction, leadership and management of library services in support of research, the acquisition, management, discovery and access of scholarly information resources, and information technology, infrastructure and facilities.

Amy Cairns

Librarian, Edith Cowan University, Australia

Amy Cairns recently completed a Master of Information Management from Curtin University. She now works as a Digital and Information Literacy librarian at Edith Cowan University.

Dr. Hollie White

Lecturer, Curtin University, Australia

Dr. Hollie White is lecturer in Library, Archives, Records, and Information Science at Curtin University. She has a PhD in Information and Library Science from the University of North Carolina at Chapel Hill and a Masters of Science in Library and Information Science from the University of Illinois at Urbana-Champaign. She teaches and researches in the areas of metadata, information, and library assessment.


Since 2014, Curtin University Library has provided support to researchers in using the University s in-house Data Management Planning (DMP) tool. The tool guides researchers through a series of questions on how they plan to collect, store, secure, and share their research data. Creation of the plan is a pre-requisite for staff to obtain ethics approval and file storage. Uptake of the DMP has been excellent over that four years, but are the plans good and are they effective?

In 2018, Curtin University Library chose to collaborate with a Masters by Coursework student, Amy Cairns, to undertake a study to analyse the quality and effectiveness of Research Data Management Plans. The core research question was whether Curtin s DMP tool helps researchers manage the data they collect. The study involved analysing the extensive dataset of four years of DMPs, and conducting a survey and focus groups with research staff who had used the DMP tool.

The past DMP data provided useful information on which Faculties produced the most DMPs, how many had been updated, storage options, and peak times for creating DMPs.

The survey and focus groups provided valuable feedback on whether the existence of a DMP had improved researcher practices. These activities asked researchers to consider why they completed a DMP, what prompted any updates of the DMP, and if the questions in the DMP had changed practices in how they organised data, stored it, and made it available.

These findings will inform how the Library educates users in use of the Tool and refine other aspects of the research data management service. The practitioner-researcher collaboration between the Library and the research student was mutually beneficial, and we will continue to explore opportunities for similar arrangements in other service areas.

Library Spaces for Outstanding Student Experience and Research Excellence


Planning Ahead, Being Prepared: Looking into Future Possibilities for Library Space

Mrs Anne-Berit Gregersen

Head of University Library P48, OsloMet - Oslo Metropolitan University, Norway

Anne-Berit Gregersen is head of the library at P48. She has more than 30 years of library experience in academic and research libraries, the last fifteen years as leader. She has experience in library administration and merging of libraries, information literacy and research administration.


Mrs Gry Bettina Moxnes

Academic Librarian, OsloMet - Oslo Metropolitan University

Gry Bettina Moxnes is an academic librarian at P48. She has experience in information literacy, marketing of library services and the library space and furnishing.


OsloMet (former Oslo and Akershus University College) is a new university, situated in the city centre of Oslo, with 20.000 students. Four libraries support research and education at their local campuses, 3 of them situated within a 5 minutes walking distance. The university is growing and the need for working space for the students are increasing. There are various plans to expand the university library, from just revitalize the existing library space, extending the existing premises or merging the three campus libraries and move to new premises. We want to plan ahead of those changes and be prepared for different scenarios.

In this paper we will describe the continuing process of rethinking and redesigning existing library space in a time of big and sometimes unpredictable changes. User centred design methods (UX) will be used for getting information about the use of the premises and the needs and wishes of our students. A new method for visual seat sweeps combined with user surveys will give us better understanding of how and where our users prefer to study. The program Rapal Optimaze will give us visual maps showing the use of seatings and the impact of use in different zones in the main library P48. In the same period we are also recording questions at the circulation desks. All these methods will give us valuable UX variables to consider when planning ahead. The results will be presented together with different scenarios for utilizing the library space for the benefit of our users.

Value and Impact with Data Analytics and Business Intelligence


Every Step Counts: Adapting Qualtrics to Encourage Student Engagement in Library Orientations

Ms Jennifer Gu

Information Services Librarian, Hong Kong Baptist University, Hong Kong

Jennifer Gu is Information Services Librarian at Hong Kong Baptist University Library. Her research interests include instructional design, marketing and user experience, and data visualization.


Mr Christopher Chan

Information Services Librarian, Hong Kong Baptist University

Christopher Chan is Head of Information Services at Hong Kong Baptist University Library, where is responsible for instruction and reference services. His research interests include information literacy, scholarly communication, and the use of social media by academic libraries.


Many libraries have adopted gamification strategies to enhance their orientation programmes, in the hope of encouraging better student engagement via goal-based design. A literature review reveals a lack of in-depth, granular data on participant behaviour in these gamified activities, with evidence generally limited to post-event feedback and comments. Such data could potentially provide insights to help assess the extent to which orientation programme outcomes have been achieved.

An example of an orientation activity with in-depth usage data is provided by Hong Kong Baptist University Library s paperless, mobile-assisted Library Mystery Challenge (the Challenge). Designed using the popular data collection and analysis platform Qualtrics, the Challenge is presented to students as a scenario where they are tasked with helping the Library to find a student that has gone missing. Participants are given a series of clues that lead them to various locations, and at each stop they are provided with information on the nearby facilities and services. The Challenge has been run three times since Fall 2016, with close to 100% positive feedback from participants.

Game design using Qualtrics is cost-effective, customizable and scalable, and has required minimal staffing resources. The authors will present the design principles of the Challenge, with a particular emphasis on how librarians analysed student data recorded at each step of completion in the Challenge, for example, participation and retention, average time to completion, etc., and how these insights into student behaviour were used to refine the user experience in subsequent iterations of the Challenge. Practical suggestions and advice for making informed decisions through the use of data analytics tools will also be shared.

Best Practice in Information and Digital Literacy


Move With the Times: ePosters Are the Future

Mr Garry Hall

Special Projects Lead, Library, King Abdullah University of Science and Technology, Saudi Arabia

Garry Hall is Special Projects Lead, Library at the King Abdullah University of Science and Technology (KAUST) near Jeddah, Saudi Arabia. He worked previously in the Middle East, as Library Director, Dubai Women s College (2000-2006). In Australia he has held special library positions at the Australian Pesticides and Veterinary Medicines Authority (2013-2016), Canberra and as Manager, Central Library, Queensland Health (2007-2010), in addition to library roles in several universities.


Ms Eman Afandi

Library Services Assistant, King Abdullah University of Science and Technology Library

Eman Afandi is the Library Service Assistant, at the King Abdullah University of Science and Technology (KAUST) near Jeddah, Saudi Arabia. Previously Eman has worked in different administrative positions within KAUST for the past four years. In total, she has more than a decades working experience in an educational setting.


Scientific posters are popular in conferences run by professional organizations in the UK, Europe and North America, with the majority focused on medicine and health care disciplines. Individual events may include hundreds (or even thousands) of posters with cumulative numbers from all events (including academia) estimated in the millions annually. Generally posters are not retained, in spite of their value as scholarly resources; many are the first reporting of new research and contain information months in advance of peer-reviewed articles. Printed posters have been around for many years and, with recent digital advances can be transformed into dynamic displays through multimedia inclusion and zoom functionality, whilst being made available via the web to large, geographically distributed audiences. Electronic posters (ePosters) are environmentally friendly, eliminate printing and transport problems and scale well for large conferences (e.g. American Society of Anaesthesiologists has used ePosters since 2013, recently with over 3600 ePosters at multiple sites). Most importantly, they lend themselves to being easily captured and retained as scientific resources. Following successful pilot projects (for which data on student and Faculty support and cost effectiveness will be presented) KAUST University Library has introduced a campus wide ePoster service for the University from January 2019, believed to be a world-first. This service replaces printed posters and better prepares students for ePoster presentation scenarios commonplace within professional organizations and provides open access via the KAUST Research Repository. Training overheads for both students and organizers are low and uptake has been high, with weekly events scheduled for the first four months of 2019. Academia is notably behind this practitioner-driven trend. KAUST Library wishes to better prepare its students as future professionals by introducing and supporting ePosters.

Strategic Advocacy and Partnerships, Locally and Globally


Positioning the Library as a Strategic Partner in Enriching the Campus Experience through Art

Ms Tanja Harrison

University Librarian, Mount Saint Vincent University, Canada

Tanja Harrison is the University Librarian at Mount Saint Vincent University in Halifax, Nova Scotia, Canada. Before this she was the University Librarian at NSCAD University, the only independent art and design school in Atlantic Canada. Tanja has worked in academic libraries for 23 years and endeavours to cultivate and promote the synergies between libraries and art whenever she can.


Academic libraries are centres that promote research excellence, offer resources for their communities to help consider the world around us, explore ideas, and create new knowledge. Artists use their form of creative expression to raise questions about life and to interpret the human condition. Art has the power to enrich the academic environment through new and alternate ways of representing scholarship, helping to make research appealing and more accessible to a variety of audiences. The Library can be a catalyst to propel this goal forward; helping students navigate university life, building a bridge with internal and external communities, and informing faculty research in new and meaningful ways.

The author has twenty years of experience as an academic librarian engaged in positioning libraries in which she has worked to be active partners in the enrichment of the campus experience through art. This paper explores the emergence of regional and national collaborations among galleries, libraries, archives, and museums (GLAMs) in Canada, compares these to other GLAM collaborations around the world, and considers the role of the academic library within these partnerships. On a practical level, the paper shares experiences of intentional art-centred space and service design ideas including: relationship building with art galleries and other appropriate academic departments, embracing the flexibility of existing library spaces for organizing exhibitions, rethinking traditional library and archival resources to inspire artists in the academic community, and supporting faculty and students with explorations in the area of arts-informed research and scholarship.

Pathways to F.A.I.R. (Findable, Accessible, Interoperable, Reusable) Research


eRIC: eResearch - Infrastructure and Communication

Mr Manuel Hora

Research Data Management Specialist, Technical University of Munich, Germany

Manuel Hora is member of the eRIC project for research data management and subject librarian for chemistry at Technical University of Munich.


The eRIC team at the University Library of Technical University of Munich acts as a central hub for questions from our scientists related to research data management. We provide services for all steps of research or forward our customers to specialised units, e.g. for bibliometric analysis, publishing or trainings in information literacy. Our team supports researchers with regard to funding requirements, data management and data publication as well as with project-specific requests.

Two integral platforms for our services are the TUM Workbench for research in progress and the repository mediaTUM, mostly for static data sets and publications. Our paper will demonstrate the features of the TUM Workbench, including (meta-)data organisation, image annotation, version control, access management, group functions, structuring of tasks, data management plans, WebDav storages and electronic lab notebook. Subsequently, we will explain the interplay between TUM Workbench and mediaTUM. With respect to the latter, data can be stored with access restricted to selected individuals, with anonymous access for reviewers or open access with DOI or concept DOI. Both systems, TUM Workbench and mediaTUM, are developed by the software engineering department of TUM University Library in collaboration with external software engineers. The latter association allows for a greater scope of scalability, hence sustainability in the use of the pertaining services.

The eRIC initiative is developed in partnership, e.g. with other German technical university libraries, the IATUL SIG DATA group or with Cape Peninsula University of Technology Library in Cape Town. The guiding principle of eRIC is the development of customisable solutions, courses and IT platforms based on our scientists needs. At the same time, the platforms TUM Workbench and mediaTUM are generic and open source, facilitating their reuse at other institutions.

Structures and Skills for Future Work


Next Generation Skills and Leaders: Future Proofing UWA Library

Ms Glynis Jones

Associate University Librarian, The University of Western Australia, Australia

Glynis Jones is an Associate University Librarian at the University of Western Australia, responsible for the development and delivery of library spaces, frontline inquiry and IT services, research, teaching and learning support services and faculty engagement. Glynis professional interests include library spaces design and management, information, research and digital skills development, service evaluations, staff development and workforce planning.


Ms Jessica Gallagher

Organisational Development Manager, The University of Western Australia

Jessica Gallagher is an Organisational Development Manager in the Human Resources team at the University of Western Australia, responsible for the implementation of culture and leadership initiatives across the University. Jessica is passionate about facilitating opportunities for people to develop to their full potential, particularly those in management and leadership roles.

Mr Scott Nicholls

Associate University Librarian, The University of Western Australia

Scott Nicholls is an Associate University Librarian at the University of Western Australia, responsible for collection and access services, research publication and data services, special collections, records management and archives. Scott has a strong interest in how staff and technological innovation can be used to better manage and deliver library services.

Ms Jill Benn

University Librarian, The University of Western Australia

Jill Benn is the University Librarian at the University of Western Australia, and holds a number of national and international leadership roles including the Deputy Chair of the Council of Australian University Librarians (CAUL) and a Board Member of the International Association of University Libraries (IATUL).


The shifting sands and rising tides of digital disruption within academic libraries, and the continually evolving demands and expectations of university leaders, academics and students, require innovative solutions and effective leadership. In 2018, the Library at the University of Western Australia (UWA) commenced two initiatives to future proof its workforce preparing staff to take advantage and innovate within the rapid pace of change.

Leading for Success is a leadership program designed to provide library staff with a contemporary and relevant skill-set to initiate and lead change to develop and deliver new initiatives. This program builds on a strong history of successful leadership development at UWA Library. Designed and delivered in partnership with UWAs Organisational Development unit, the University Library is leading the way through the creation of a program that can be adapted and delivered into other areas of the University. The program aims to prepare staff for new challenges and opportunities, including higher-level positions, which contributes to succession planning within the Library and the wider University.

In 2018, the Library also commenced a project to develop a workforce plan to identify current and near-future skills required for library staff. This has resulted in the production of a dynamic skills matrix for use as a tool for mapping current staff capabilities and to assist with professional developmental planning for individual staff and teams. The plan is assisting the Library to future proof its workforce and enables staff to proactively engage in career development.

This paper will describe the elements of the two programs and make comparisons with library leadership programs delivered elsewhere. It will evaluate the success of the two programs from the perspective of the participants, and provide a framework for other institutions wishing to develop similar initiatives.

Best Practice in Information and Digital Literacy


Uncovering Digital Literacy and Supporting the Implicit:
A Case Study of Library-Faculty Collaboration

Mr Blair Kelly

Medical Librarian, Deakin University, Australia

Blair Kelly is the Medical Librarian at Deakin University, a position he commenced in 2015. Blair has previously worked in a number of roles across libraries at Barwon Health, the University of Notre Dame Australia, Curtin University and the University of Western Australia. Blair enjoys working with academics and students to help them develop the skills they need to succeed in their teaching, learning and research.


Digital literacy is increasingly seen as an important skill for 21st century university students. Alongside this, notions of digital natives who intuitively or implicitly understand digital literacy persist, despite evidence to the contrary. In order to better understand how digital literacy is expressed in course curriculum, and therefore provide more effective support to students, Deakin University Library worked with academic staff in the University s School of Medicine to uncover where digital literacy was assessed across the span of a Master of Optometry degree. This process also revealed to what extent the underpinning digital literacy skills needed to complete the assessments were explicitly taught versus implicitly expected to be pre-existing, or to be able to be developed without undue burden.

From this process an online optometry digital literacy toolkit was developed by the Library. The toolkit contained resources aimed at supporting students development of the skills needed to complete the assessments. The toolkit is unique in that it addresses both the assessable items students are required to produce but also the skills and tools students need to have in order to produce them. Mapping the course against an accepted definition of digital literacy also gave a clearer understanding of the presence of digital literacy-focused assessments across the life of the course and may have implications for course development.

This case study describes a Library-led collaboration with academic staff. It has particular focus on detailing a process of mapping a curriculum against a definition of digital literacy and the development of a complementary toolkit. These processes are likely readily transferable to other contexts.

Next Generation Information Discovery and Access


Libraries and Social Media

Ms Iman Khamis

Technical Services Librarian and Middle East Librarian, Northwestern University Qatar, Qatar

Iman Khamis is Technical Services Librarian at NU-Q Library. Before joining NU-Q Library she was working at the Bibliotheca Alexandrina in Alexandria, Egypt. Over the last ten years she held several positions from Arabic Cataloger to Senior Technical Services Librarian. She has a BA in biological and geological sciences, and MA in Library and Information Studies from University College London.


Different social media platforms allow people to get involved with news, pictures, events and other activities posted on those platforms, which changed the way people communicate with news and updates. Twitter has proved that it is the platform where people are seeking for news and information. According to the company statistics there are more than 300 million monthly active users, producing around 500 million tweets every day ("Twitter usage statistics," 2017). An increasing number of organizations are using Twitter to promote their work, communicate thoughts, and an increasing number of organizations are using Twitter to promote their work and engage with users (Kim, Kim, Wang, & Lee, 2016). Also, individuals are exchanging information and opinions through Twitter, and it is becoming the way to communicate for numerous people. As a result, Twitter had become the fastest growing communication tool. Organizations, as well as individuals, are using Twitter for different purposes, promotions, sharing news, sharing stories and providing opinions (Sheffer & Schultz, 2010).

The questions that poses themselves are: What is the image of libraries on social networks? Do librarians spend enough time communicating with their patrons or each other on twitter? According to Stuart (2010) the number of library accounts was increasing in the number on Twitter.

What about the Middle East? Twitter is becoming a popular social media platform in the Middle East. Studies suggest that in Qatar, users prefer Twitter platform to find and share news. In this paper, the researcher analyses the use of hashtag #Library #????? combined with hashtag #Qatar #???. The analysis is based on a set of over than four hundred English language tweets, and over two hundred of Arabic Language tweets, with mixed methodology combining observation, semantic analysis, and quantitative analysis.

Best Practice in Information and Digital Literacy


Report on Special Interest Group for Information Literacy

Dr Simone Kibler

Head of Cross-Sectional Department Information Literacy, University Library Braunschweig, Germany

Simone Kibler received her doctorate in educational science in 2011. Subsequently, she was appointed to manage the cross-sectional department Information Literacy of the University Library Braunschweig and is subject librarian for educational science and psychology.


Mrs Linn Kristine Kristensen

Specialised Librarian, OsloMet


The IATUL Special Interest Group for Information Literacy (SIG IL) promotes collaboration and sharing of best practices among IATUL members in the area of information literacy. The SIG IL provides a platform to share IL-related experiences, documents and news for its members and others interested in the subject. Another main goal is to contribute to IATULs service portfolio to support other member libraries. The report will inform about the group s organizational structure, its mission and members. It will also provide information about the group s agenda and current projects.

Pathways to F.A.I.R. (Findable, Accessible, Interoperable, Reusable) Research


Closing the Skills Gap Basics of Research Data Management (BRDM) Course: Case University of Turku

Mr Jukka Rantasaari

Head of Library Services, Turku University Library, Finland


Ms Heli Kokkinen

Head of Library Services, Turku University Library, Finland

Heli Kokkinen is the head of library services of the Turku University Library, Finland. Her responsibility area is Services for Education, which cover information literacy teaching, information service, customer service and library systems. Her background is in private sector, in a global company.


Current challenge for researchers at the University of Turku is that there is a substantial gap between the level of targeted and present research data management (RDM) skills. We examined the perceived RDM skills importance vs. competence of researchers through interviews. Based on the results we developed a three-credit RDM course for doctoral students and post-doctoral researchers.

We conducted 30 interviews with doctoral students, supervisors and biostatisticians on RDM skills, e.g. data life cycle, version management, analysing and visualising data. The interviewees average estimate of the importance of different stages of research data life cycle was 4.1 (very important) on Likert scale 1 to 5. An average estimate of the skills of doctoral students was 2.6 (have somewhat skills). Targets for competencies have been set besides by the interviewees themselves by the Data Policy of the University of Turku, Finnish and EU level Open Science principles and research literature.

Based on the results of the interviews we created a module-based training, the Basics of RDM (BRDM), for doctoral students and post-doctoral researchers. The course was built by a working group consisting of university teachers, lawyers, library's open science specialists, data protection officer, IT Services, biostatisticians, etc.

The three study programmes of BRDM are Health Sciences, Natural Sciences and Survey and Interview Studies. Each study programme has 7 modules, of which 3 are mutual for all the study programmes. During the course, students will build a study plan and a data management plan for a research project and learn e.g. to collect, store, protect, process, document and share data.

In this presentation, we will discuss the conducted interviews and their key results, the RDM course planning and implementation, the student feedback and the lessons we have learned so far.

Pathways to F.A.I.R. (Findable, Accessible, Interoperable, Reusable) Research


Fair, Affordable and Open Access to Knowledge: The CAUL Collection and Reporting of APC Information Project

Ms Susan Lafferty

Associate Director, Library Resources and Access, Australian Catholic University, Australia

Susan is the team leader for CAUL's working group tasked with developing a procedure for collecting and reporting on the payment of Article Processing Charges in Australasia. She has over 15 years senior management experience in the higher education sector and is currently Associate Director, Library Resources and Access at Australian Catholic University.


Mr Stephen Cramond

Pilot Project Coordinator, Formerly University of Melbourne

Stephen is conducting the technical aspects of the team's pilot project for collecting and reporting on APCs. He is coordinating the pilot with the participating libraries and will recommend refinements to the process based on pilot outcomes. While now freelance Stephen was, until mid-2018, Manager, Institutional Repository at the University of Melbourne. He has extensive experience in both OA and licenced resource management at the University of Melbourne and the University of Adelaide. At a national level, Stephen has been a member of several of the advisory committees of the Council of Australian University Librarians [CAUL] and was the recipient of the 2015 CAUL Achievement Award.

Mr Cameron Barnes

Library Discovery and Web Services Administrator, University of New England

Cameron is UNE's representative on the CAUL APC working group and the APC pilot project. He has published on a range of topics related to bibliometrics and library science and has both an academic and professional interest in the outcomes of the APC project.

Ms Debbie Booth

Senior Research Librarian, University of Newcastle

Debbie is University of Newcastle's representative on both the APC working group and the APC Pilot project. She brings a wealth of knowledge to the project, having been involved in a similar exercise at Newcastle. She has been involved in the reporting of research outputs at the University for over 10 years.

Mr Tom Ruthven

Director, Information Systems and Resource Service, University of Queensland

Tom is UQ's representative on both the APC working group and the associated pilot. Tom has been involved in repository management for over 10 years, being Executive Officer for the Australian Partnership for Sustainable Repositories and later, ARROW Project Manager, and is currently the Director of Information Systems and Resources Services at UQ Library which includes the technical infrastructure for the repository. He brings considerable experience and technical expertise to the project.

Ms Karen Brown

Collection Development Librarian, Monash University

Karen was an integral part of the commencement of the CAUL APC working group and the project. Her previous experience with a similar project was of great value in devising the methodology. She left the project in January 2019.

Ms Kate Croker

Lib Manager, Research Publication, Data Services, The University of Western Australia

Kate is UWA's representative on the APC working group, contributing a wealth of knowledge and experience to shaping the project.

Dr Virginia Barbour

Director, Australasian Open Access Strategy Group

Ginny is Director of the Australasian Open Access Strategy Group and an Advisor to the Library and the Office of Research Ethics and Integrity at QUT. She has been involved with open access in a variety of initiatives since 2014. Her research and experience over a number of years has been invaluable to the CAUL APC Project. In 2004, she was one of the three founding editors of PLOS Medicine. She became Chief Editor of PLOS Medicine, and finally became Medicine and Biology Editorial Director of PLOS from 2014 until 2015. She was Chair of the Committee on Publication Ethics (COPE) from 2012-May 2017.

Ms Sally Scholfield

Director, Education & Research Services Unit, University of Technology, Sydney

Sally replaced Karen Brown on the APC working group in January 2019. Sally has been a member of the UTS Research Committee for a number of years. At UTS she coordinated a 2-year project trialling the funding of APCs from the Library budget. She was also a representative on a university committee to develop a policy on the equitable funding of research publications.


Article processing charges (APCs) have become fundamental to the business models of many hybrid and open access (OA) journals. The need for librarians to understand the implications of this transformation has never been greater. New publishing models will have profound implications for institutional budgets in the future, and libraries urgently require better information about the costs involved.

The Council of Australian University Librarians (CAUL) commissioned a research project to examine the financial impact of APC payments on universities in Australia and New Zealand. The project aims to create a statistical snapshot of APC payments. The goal is to build a comprehensive dataset of articles published by universities in Australia and New Zealand, based on data in sources such as Scopus and Web of Science. Using UnPaywall, this dataset will be mined to extract details of the open access articles published in in 2017. APC costs will be assigned using list prices for that year, and payments will be attributed to specific institutions based on the institutional affiliation of Corresponding Authors. In order to test this methodology, the Working Group launched a pilot project in February 2019. As part of this pilot, data on publications produced by researchers at five Australian universities and one New Zealand institution will be examined in detail to establish a benchmark for the future national study.

This paper will explain the rationale behind the project methodology. It will present the findings of the pilot project in preliminary form, and flag some of the lessons learnt to date. In addition, it will identify future changes to project methodology to ensure the integrity of the final results. This paper is expected to be of interest to any librarian concerned with the potential impact of changing publishing models on institutional budgets.

Library Spaces for Outstanding Student Experience and Research Excellence


The Library Desk in Academic Institutions: Reception or Pedagogical Tool?

Ms Liv Inger Lamy

Research Librarian, Norwegian University of Science and Technology, The University Library, Norway

The author work as a research librarian and are one of two project managers of a large ongoing project at the University Library of the Norwegian University of Science and Technology (NTNU UB). The project is funded by the National Library in Norway.


Ms Astrid Kilvik

Research Librarian, Norwegian University of Science and Technology, The University Library

The author work as a research librarian and are one of two project managers of a large ongoing project at the University Library of the Norwegian University of Science and Technology (NTNU UB). The project is funded by the National Library in Norway.


The desk services at our university library provide support on a range of services, from circulation to questions about literature searching, reference management and so on. However, we have insufficient knowledge about the use of the desk services. To increase our understanding, we have launched a project called TREFF towards a new platform for the desk services at the University Library of the Norwegian University of Science and Technology. The main goal of the project is to learn more about the personal meeting between students and library staff in times of increasing digitization of the library's collections and services. In addition, we want to explore how the desk services can contribute to the library s overall objective of supporting learning, teaching and research quality at our university.

We have explored the topic from the point of view of both students and library staff, based on the following research questions:

1. What is the purpose of the students use of the library desk?
2. How do library staff and students experience the meeting that takes place at the desk?
3. How can the answers to the previous questions be utilized to identify and implement measures for further development?

We have combined several research methods: mapping of service desk activity, focus group and individual interviews, surveys and literature studies. The paper will present results from the data collections and from the measures for improvement of the desk services. At the conference, we would like our presentation to be an introduction to group discussions. We expect that the topic will engage the audience, and we are curious about the participants reflections. Hopefully, the discussions will bring us further in the process of defining the main purpose of the library desk in academic institutions: do we want it to be a reception or a pedagogical tool, or something in between?

Structures and Skills for Future Work


Preparing the Academic Library Workforce to Support 21st Century Learners: New Approaches from Canada

Ms Vivian Lewis

University Librarian, McMaster University, Canada

Vivian has served as University Librarian at McMaster University (Hamilton, Canada) since August 2013. She is a member of the Board of Directors of the Association of Research Libraries and a former member of the Board of Directors of the Canadian Association of Research Libraries. Vivian has chaired CARLs Strengthening Capacity Committee, a group devoted to supporting workforce development across Canadas research libraries, since 2014.


This proposed session will draw focus on the Canadian experience with workforce development as a starting point for broad, international conversation.

The speaker will outline the key attributes of the Canadian Association of Research Libraries (CARL) approach to workforce development originally introduced by the same author at the 38th IATUL Conference. (The CARL model can be described as strategic and national in focus, as competencies-based, focused on community building and supportive of peer-to-peer delivery.) Once laid out, she will highlight the latest developments related to three key areas of activity in Canadian library workforce development: the drafting of a revised set of competencies for 21st Century CARL librarians; an enhanced focus on diversity, equity and inclusion; and new strategies for supporting the leadership skills for librarians aspiring to our most senior positions.

The speaker will then facilitate an open conversation with the audience about their own experience supporting library workforce development. Key topics will include: How does the Canadian model of library workforce development compare with the strategies adopted in their own country? Where can a regional or national approach to workforce development bring enhanced value to local initiatives? What obstacles could organizations face in adopting this more collaborative approach?

Participants will come away from this session with a greater understanding of how research libraries in one country have collaborated on workforce development to supplement and leverage local efforts. They will gain a clearer understanding of both the challenges and possible benefits associated with a collaborative approach to developing the workforce required to support the needs of 21st Century learners.

Library Spaces for Outstanding Student Experience and Research Excellence


A Success Story? Delivering the Vision for Catalyst

Ms Alison Mackenzie

Dean of Library and Learning Services, United Kingdom

Alison is Dean of Library and Learning Services. Her portfolio includes strategic management of library services, learning and classroom technologies, support for students' academic skills, learning disabilities and IT, and most recently a new frontline enquiry service which includes Student Services and Careers. Active professionally, Alison has been a member of the SCONUL Executive Board, chaired the Performance Measurement Group, has worked on several JISC projects, and has published widely.


Recently opened in September 2018, Catalyst is home to Library and Learning Services, Student Services and Careers. Designed to provide the Edge Hill community with a 24/7 destination for students, staff and researchers, its vision centres on four key areas.

Spaces A contemporary, inviting and well-resourced environment to provide a focal point on-campus where staff and students are happy to meet, think, learn, create, and share.

Technology Modern online and mobile systems to enhance self-service and cross-service facilities, to provide working efficiencies and a more dynamic and seamless customer experience.

Service Offer A smart re-visioning of customer focused help and support with multiple touch points, both face-to-face and virtual, providing choice and convenience

People The co-location of staff from three core service areas will encourage new conversations and opportunities for innovation while maintaining the goals of high quality service delivery and standards.

This presentation will focus on the development and delivery of this vision. It moves away from the tradition of Library as an exclusive place, to meeting the complementary needs of a university community in a single location.

A priority was (and is) to ensure that the spaces designed throughout the building meet the diverse needs of its user populations.

To achieve this evidence was drawn from qualitative data previously gathered through UX studies and useful quantitative data linked to volume, time, and trend analysis. Inspiration was also sought from our interior designers, NoMAD and early uses of mood boards with groups of staff and students built up a rich picture of preferences. Visits to hotel chains such as CitizenM also provided an alternative view of public spaces, less formal and more relaxed.

Decisions made, building opened, we are now working on a comprehensive post occupancy evaluation, intended to measure the success, or otherwise of our vision

Strategic Advocacy and Partnerships, Locally and Globally


Practicum placements: an innovative opportunity to foster new skills for future professionals in a cross university collaboration in Western Australia

Mrs Dawn McLoughlin

Manager, Learning & Engagement (Acting), Murdoch University, Australia

Dawn McLoughlin is currently Manager Learning & Engagement (Acting) at Murdoch University Library in Perth, having responsibility for client services, support and facilities. This encompasses lending and enquiry services, digital literacy skill development and research support. Dawns recent experience has been in senior roles at University of Western Australia and universities in the UK, managing support for teaching and learning and the development of information and digital literacy.


Mr Daniel Rozas Nunez

Co-ordinator Special Collections, Murdoch University

Daniel Rozas Nunez is a Librarian, Archivist and Museologist with extensive experience in public and academic libraries, as well as in the GLAM sector in both Australia and Chile. Daniel is currently employed as the Coordinator, Special Collections at Murdoch University in Western Australia. In this role, Daniel coordinates and manages a large collection of unique and rare items of local and national significance for Australian popular culture and counterculture.


Murdoch University in order to share its collaborative approach to supporting future generations of library professionals organised its first group practicum project in 2017. The project targeted a group of Library Students from Curtin University with an interest in Science Fiction. 7 students were recruited for a practicum placement to create a collection development report with recommendations on the management of the Library's Sci-fi Collection. The practicum project was a success, as the students delivered an industry relevant report in an environment that resembles the dynamics of a team project. The Library experience was also successful due to the development of a partnership with Curtin University's Placement Coordinator and the engagement of the library team to support the student experience and the outcomes of the project.
In 2018, the Library decided to develop a new project in conjunction with Curtin University. This time, the Library collaborated with the Curtin Lecturers in creating a new project, from inception to completion, to consolidate the students knowledge and experience in Information Literacy. In 2018, 5 students carried out a project to create a Special Collections digital learning object and two other projects including the indexing of fanzines using Dublin Core and a presentation to all Library staff.
The 2018 project proved to be another success for both universities and caught the attention of others in Western Australia. As a result, Murdoch decided to expand its partnership with Curtin and engaged with other Universities to help them develop similar practicum experiences with the view of developing future partnerships for the benefit of the Library and Information Industry.
The paper will explore Murdoch's approach to support the library industry in Western Australia through collaboration, engagement and partnerships. The paper will also focus on the lessons learnt and future collaborations following Murdoch's partnership model.

Pathways to F.A.I.R. (Findable, Accessible, Interoperable, Reusable) Research


A Practical Community: Reflections on Partnerships with Academic Libraries in the Transformation of Australian Research

Ms Ingrid Mason

Deployment Strategist, AARNet, Australia

Ingrid Mason is a technologist, librarian, deployment strategist, and data specialist. Ingrid leads change associated with digital transformation and manages online and software development projects for academic researchers and cultural sector practitioners. She is also a self-professed metadata nerd and digital curator that has found a workplace that satisfies her interests in culture and society, humanities research, informatics, software and the web.


Dr Frankie Stevens

Research Engagement Strategist, AARNet

Dr Frankie Stevens is a consultant in eResearch services, specialising in the application of advanced information and communication technologies to the practice of research. Frankie has worked in analyst and manager roles in national research infrastructure programs and services operating at state and national levels in Australia. She has extensive experience in the higher education sector, having worked in both the Australian and overseas. She is a published academic, and holds a PhD in Cell Biochemistry (Cancer Research) from the University of Manchester, and a Bachelor of Science (Honours), majoring in Biology with European Studies from the University of Sussex.

Ms Natasha Simons

Associate Director, ARDC

Natasha Simons is Associate Director, Skilled Workforce, for the Australian Research Data Commons (formerly ANDS, RDS and Nectar). With a background in libraries, IT and eResearch, Natasha has a history of developing policy, technical infrastructure (with a focus on persistent identifiers) and skills to support research. She works with a variety of people and groups to improve data management skills, platforms, policies and practices. Based at The University of Queensland in Brisbane, Australia, Natasha is co-chair of the Research Data Alliance Interest Group on Data Policy Standardisation and Implementation, Deputy Chair of the Australian ORCID Advisory Group and co-chair of the DataCite Community Engagement Steering Group.

Mr Heath Marks

Chief Executive Officer, Australian Access Federation

Heath was appointed by the Council of Australian University Directors of Information Technology (CAUDIT) in 2009 to head a Team to deliver the sustainable operations of Australia s national authentication framework (the AAF) and from 2016 the Open Researcher and Contributor ID (ORCID) Consortium Lead for Australia. Heath is an IT professional with a wealth of management experience in the successful delivery of transformational Information Technology within the tertiary education and research sector. Heath has formal qualifications in Business (MBA, MTechMgt) and Computing (BIT) and is a graduate of the Australian Institute of Company Directors (GACID).


Australian academic libraries first became partners in the transformation of Australian data and technology enabled research in 2008 through their involvement with the Australian National Data Service (ANDS) program to advance research data management capacity and capability. The partnership of academic libraries with ANDS enabled the development of new research support services and helped to shift the knowledge base of the academic community in research data management, in Australia. Recent training initiatives like the ANDS 23 Things was directed toward academic librarians to increase their knowledge of and capacity to help researchers use national research infrastructure and to manage their data well. The academic libraries have also partnered with ANDS, now part of the Australian Research Data Commons (ARDC) and the Australian Access Federation (AAF) on persistent identifier implementation (DOI and ORCiD). In this next phase, AARNet is a partner in supporting academic librarian and researcher skills development. The three organisations are working together; to build on foundational knowledge and infrastructure. Academic librarians and researchers are being introduced to the principles of FAIR (Findable, Accessible, Interoperable, Reusable) data, infrastructure, and platforms, and taught data processing and movement techniques, through ARDC and AARNet skills offerings. The focus of this presentation is on the changing role of academic libraries in supporting research data management and associated research infrastructures, and on the challenges. Australian national research infrastructures and academic libraries are co-evolving; together we are establishing pathways for the future, to foster new capabilities and advance our world-class research infrastructure. This transformation is enabled through our strategic alliance, an openness to dialogue and change, and by leveraging national and international partnerships.

Pathways to F.A.I.R. (Findable, Accessible, Interoperable, Reusable) Research


Applying FAIR Principles to scholarly publishing outputs to improve open access compliance

Ms Trinity McNicol

Scholarly Communication Officer, The University of Queensland Library, Australia

Trinity McNicol is a Scholarly Communication Officer in the Scholarly Publishing team within The University of Queensland Library. Trinity has a Master of Information Studies from Charles Sturt University. In her role Trinity provides support to researchers on a range of publishing matters including how to get published, open access, scholarly publishing strategies, and researcher identifiers including ORCID.


Mr James Nicholson

Scholarly Communication Officer, The University of Queensland Library

James currently works at the University of Queensland in the Scholarly Publishing Team as a Scholarly Communication Officer. Part of his professional role is the implementation of ORCID among HDR students and all levels of researchers across the University. He also provides support in strategic scholarly publishing practice. Personal research interests include scholarly communication, research engagement and impact, and open access.

Ms Elena Danilova

Manager, Scholarly Publishing, The University of Queensland Library

Dynamic, collaborative and innovative, with a PhD from Monash University, good track record in research and teaching, as well as experience in the publishing industry, Elena is now focused on helping faculty, staff at UQ and students to understand the ever-changing means of scholarly communication, author identifiers, open access, and scholarly publishing.


While the FAIR Principles were developed for research data, they can also be aptly applied to other research outputs. Applying the FAIR Principles to scholarly publications ensures research can easily be found, accessed, used and re-purposed by others. Using these principles in the context of scholarly publishing helps facilitate access to publications by other researchers and the wider community. The services and infrastructure provided by The University of Queensland Library Scholarly Communication & Repository Section (SCARS) supports the practical implementation of the FAIR Principles in scholarly publishing.

The Scholarly Publishing, Research Outputs & Impact, and UQ eSpace (institutional repository) teams from SCARS recently assisted a Research Centre with open access reporting. During the time the Centre was in operation the funder renewed their Open Access Policy mandating that all research outputs be made openly accessible within twelve months. This necessitated that the Centre had to approach the task of OA reporting retrospectively. The Research Outputs and Impact team were able to provide metrics on how many publications by the researchers from the Centre were already available via open access at that time, predominantly via Gold OA. The Scholarly Publishing team provided advisory support on Green OA strategies to improve compliance. A project was undertaken by the Centre to identify and obtain author accepted manuscripts, which were then assessed by staff in the UQ eSpace team and uploaded to the repository in accordance with relevant copyright restrictions and embargo periods.
As a result of the project the Centre improved their level of OA compliance, with over 92% of their publications recorded as OA at the time of completion of the work done with the UQ Library. This presentation will discuss the practical methods employed by the SCARS teams that were integral to the Centre achieving this excellent rate of OA compliance. It will also demonstrate how academic libraries can support the use of the FAIR Principles in the context of scholarly publication.

Structures and Skills for Future Work


Learn by Doing Building a Design Think Culture in 10 Weeks or Less

Ms Donna McRostie

Director Research and Collections, University of Melbourne, Australia

Donna has worked in a variety of Information Management roles across higher education. She currently leads the Research & Collections program within Scholarly Services at the University of Melbourne responsible for the services, systems and processes that facilitate the acquisition, discovery and access of the collections and developing partnerships to unlock the potential of these collections to support the needs of Melbourne s scholarly community.


In a year of transformation change for Scholarly Services at the University of Melbourne the importance of hearing and responding to customer experiences has becoming increasingly vital. In 2018 we embarked on a bold journey to reimagine services & strategy from community insights and experiences. This human centred design (HCD) approach to business decisions does however require new skills and capabilities for staff & ways of working to be embedded as business as usual.

To build capability we partnered with Design Think experts to develop an approach over a 10 week period in-project or learn by doing taking our leadership team, strategy group & managers through training and engagement to embed HCD tools, methods and ways of working for the future and drive momentum and energy around the work with the wider team and key stakeholders.

In 10 weeks staff participated in team coaching on applying HCD skills and new ways of working. This was scaled over a number of experiences beginning with a three-day event (boot camp) which immersed staff in an intensive deep-dive HCD process which focused on a strict learn-by-doing approach, where action is the emphasis and practical exercises develop energized and confident new design practitioners. This was followed over a six week period of deep-dives into HCD led by a team of expert practitioners and education specialists. Immersed in a creative and dynamic learning environment, covering: building an effective design brief; Research methods and practice; Ideation; Prototyping methods; pitching and storytelling; team building, bonding and rituals

Staff were provided with the opportunity to use existing projects or real challenges to apply the theory of HCD in real-world scenarios ensuring all participants feel ready to exercise their new skills as fluently as possible. From this intensive we have developed a at scale design think capability and have translated to roles & responsibilities moving forward.

Structures and Skills for Future Work


Sailing Together at the University of Miami: How New Campus Partnerships are Leading to the Transformation of Librarian Roles in Learning and Research

Dr Kelly Miller

Associate Dean for Learning and Research, University of Miami, United States of America

Kelly E. Miller is an Associate Dean at the University of Miami Libraries in Coral Gables, Florida. In 2005, she received the Council on Library and Information Resources (CLIR) Postdoctoral Fellowship in Academic Libraries, and in 2013, she participated in the Leading Change Institute. She earned a Ph.D. and M.A. in Slavic Languages and Literatures at the University of Michigan, and a B.A. in Russian and English from Stetson University.


Ms Lisa Baker

Head, Richter Library Learning & Research Services, University of Miami Libraries

Lisa Baker is Head of Richter Library Learning and Research Services, and liaison to the Department of Political Science and the International Studies Program at the University of Miami Libraries in Coral Gables, Florida. Baker received a Master of Arts in Slavic Languages and Literatures and a Master of Library and Information Studies from the University of Wisconsin-Madison, and a Bachelor of Arts in Slavic Languages and Literatures from the University at Albany. In 2016, Baker participated in the Leading Change Institute, a leadership program administered by the Council on Library and Information Resources (CLIR) and EDUCAUSE.


Since 2014, the University of Miami Libraries (UML) has formed a series of strategic relationships with campus partners to advance the University s priorities for teaching, learning, and research. Engagement with Undergraduate and Graduate Education, College of Arts and Sciences, and Academic Technologies has led to the development of new and expanded programs and services to support student learning. These programs include a Learning Commons in Richter Library that co-locates and coordinates key academic services for students, a Library Research Scholars program that offers librarian-mentorship experiences for undergraduates working on projects of their own design, and a peer-to-peer research consultation service that replaces the traditional reference desk model. To increase support for faculty, UML has also formed a partnership with the University s Office of Research; consequently, librarians are now participating on interdisciplinary research teams funded to address grand research challenges. To design, plan, and implement such experimental programs, librarians have made use of participatory-planning and community-building strategies, redefined their job roles and responsibilities, and sought out professional development opportunities to increase their skills. In the process, librarians are expanding their focus on collaboration, mentorship, and program development. The impact of new partnerships includes greater visibility of librarians on campus, increased student use of library spaces and emerging services, and deepening integration with the University s strategic priorities.

Library Spaces for Outstanding Student Experience and Research Excellence


Both Sides of the Coin: Supporting Postgraduates and Researchers in Dedicated Spaces at CPUT and Stellenbosch University

Dr Michiel Moll

Deputy Director: CPUT Libraries, Cape Peninsula University of Technology, South Africa

Mike Moll has been Deputy Director at CPUT since 2009, with responsibility for operations, including user services and facilities. His focus is on the human element in libraries, and how support can leverage the staff skills and interests to meet the needs and expectations of users and get the non-users to understand and use the library. He has, inter alia, a D.Ed. from CPUT, and has presented abroad at IATUL, QQML and Northumbria conferences


Ms Elizabeth Moll-Willard

Research Commons Librarian, Stellenbosch University

Elizabeth Moll-Willard has worked at UCT as a law librarian and humanities librarian. Since September 2018 she is the Research Commons Librarian at Stellenbosch University. She likes exploring new library services and initiatives, focusing on new avenues for research support and new methodologies for information literacy. She holds a PGDipLIS from UCT, a LLB from Stellenbosch University and is busy completing her Masters in library and information studies (MPhil), focused on research support by law librarians.


The idea of a space dedicated to supporting research at the university housed within the library is not a new concept. These spaces, often called Research Commons, have been written about widely in literature since 2008. However the impact of these spaces is something that, a decade later, warrants investigation as these spaces have also had to evolve to both meet clients changing needs and to reflect the new trends within libraries.

In South Africa, the Research Commons is a well-known concept within university libraries. Both the Cape Peninsula University of Technology (CPUT) and the Stellenbosch University Libraries offer such dedicated spaces in the libraries for postgraduates and researchers to work in. This paper looks closely at these spaces in the two institutions, specifically looking at the commonalities of a research support space, both in set-up and use, from the perspective of a research intensive university and a teaching and learning focused University of Technology. In addition, the differences and suggested causes for the differences are also discussed, with a special reference to the evolution of these spaces from the time of inception until the current day. Particular attention will be paid to the actual usage and services of the different spaces.

This study, comparing the approaches to providing excellent spaces for postgraduates and researchers in the libraries of two different styles of University, will resonate both with librarians from research traditional universities, as well as Universities and Universities of Technology aspiring to become more research-focused.

Value and Impact with Data Analytics and Business Intelligence


Determining Correlations between Library Usage and Student Success at the Durban University of Technology: A Pilot Study

Mr Sagren Moodley

Library Manager: Information Technology, Innovation and Development, Durban University of Technology, South Africa

Sagren Moodley's career in higher education libraries spans over 27 years. He has worked mainly in Library Information Technology systems and development. He holds a Masters in Information Technology, and currently is the Manager for Library IT, Innovation & Development.


Mr Sean Carte

Library Systems and Development, Durban University of Technology

Sean Cartes involvement in academic libraries spans over 19 years. He was involved in the implementation of a shared library server for the esAL consortium, which comprised the University of Zululand, the Mangosutho University of Technology and the Durban University of Technology, and was seconded to the post of Systems Manager for the consortium between 2005 and 2012. Sean joined DUT Library as the E-Repository Administrator in 2012, where he is now responsible for various library systems and advocates the use of free, open source software wherever possible. He holds a masters in English and a postgraduate qualification in LIS.


According to the ACRL findings on academic library impact on student success, there is compelling evidence that library use and information literacy (IL) interventions increase student success (ACRL, 2017). However, there are limited local studies that attempt to determine the impact of IL training on student success. This could be due to challenges involved in the collection of relevant data and/or in the use of the data to reliably draw correlations to student success.

To provide reliable and contemporary evidence of associations of library usage and student success, a multi-phase quantitative student success project was undertaken at a single site library, BM Patel Library, at the start of the first semester of 2017.

The first phase of the project provided a comprehensive view of the use of physical and virtual library services at BM Patel Library by undergraduate Faculty of Management Sciences students. The sample consisted of students enrolled in three departments: Marketing and Retail Management, Public Management and Economics, and Human Resource Management. Five service points were identified that provided the data for this study; statistics were collected from library entrance points, library book loans, computer use, laptop use, and off-campus use.

This paper reports on the second phase of the project, which goes beyond the data from service points to incorporate data from three additional sources: IL attendance, IL assessment results, as well as semester marks of students in the selected departments.

Pathways to F.A.I.R. (Findable, Accessible, Interoperable, Reusable) Research


Does the "Flipped" Subscription Model Add Up?: A Study from the Matariki Network of Universities

Mr Scott Nicholls

Associate University Librarian (Library Research and Collections), The University of Western Australia, Australia

Scott Nicholls is an Associate University Librarian at the University of Western Australia, responsible for collection and access services, research publication and data services, special collections, records management and archives. He also currently is a member of the Executive Committee for the Australasian Open Access Strategy Group.


Mr Simon Hart

Policy Planning and Evaluation Librarian, University of Otago

Simon Hart is the Policy Planning and Evaluation Librarian at the University of Otago. In this role he provides leadership for the Library s Quality Advancement Framework, and fosters evidenced based decision making and a culture of continuous improvement. He coordinates assessment projects across the Matariki Network of Universities and is a member of the CAUL Value and Impact Community of Practice.

Mr Howard Amos

University Librarian, University of Otago

Howard Amos is the University Librarian at the University of Otago in New Zealand. He has over 30 years experience working for library software companies and as a practicing librarian developing library digital services. While working at the State Library of NSW in the early 1990s he established the first Australian non-academic network of libraries connected to the internet and chaired the NSW Governments internet technical committee. As Deputy University Librarian at UNSW in Sydney, Australia, Howard established the Library Repository Services team and built library support services for the management of data for research projects and led the development of expertise in data librarianship and collaborative programmes that support e-Research. He represents New Zealand University Libraries on a number of international bodies and is Treasurer of the International Association of University Libraries (IATUL).

Ms Jill Benn

University Librarian, The University of Western Australia

Jill Benn is the University Librarian at the University of Western Australia, and holds a number of national and international leadership roles including the Deputy Chair of the Council of Australian University Librarians (CAUL) and a Board Member of the International Association of University Libraries (IATUL).


One of the common pathways proposed to achieving a global open access scholarly publishing model is the flipped approach. In this scenario, journal publishers flip their pricing model from subscription to gold open access and library budgets are redirected from supporting subscriptions to Article Publishing Costs (APCs) associated with gold open access. Initiatives such as OA2020, and more recently Plan S, have to varying degrees advocated for this approach.

Underlying the flipped model is the assumption there is enough money in the global academic library subscription system to cover the costs of a scholarly publishing model based on APCs. A number of studies have tested this assumption including the University of California Libraries (UCAL) Pay It Forward report which focused on large, research intensive Universities in North America and the Max Planck Digital Library Open Access Policy white paper which used global market reports and publishing figures to derive their calculations. However, is this assumption valid for other sized universities or using different analytical approaches?

In 2018, the Matariki Network of Universities (an international collaborative venture of seven medium sized Universities) used its unique partnership to test this assumption for medium-sized universities using shared subscription and publishing data. The project had two specific objectives. Firstly, to determine if the amount of money paid by Matariki institutions for journal subscriptions both individually and collectively is enough to cover APC costs of a flipped model. Secondly, to determine what the average APC cost would need to be if each Matariki institution only had their subscription budget to cover gold open access publishing.

This paper will describe the approach taken in the study and outline the findings in comparison to other studies. It will also discuss the implications of the results in the context of current initiatives supporting a flipped model.

Best Practice in Information and Digital Literacy


Reaching Digital Learners: James White Library Serving Students around the World

Dr Silas Oliveira

Off-Campus Services Librarian, Andrews University, United States Minor Outlying Islands

Dr Silas Marques de Oliveira is a Full Professor at the James White Library (Off-Campus Services Librarian) and an Adjunct Professor at the Leadership Program of Andrews University, Michigan, USA. He was previously a Full Professor at the Graduate School of Library and Information Science of the Catholic University of Campinas, Brazil. He holds a Doctorate of Library and Information Science from the University of Illinois, Illinois, USA, and obtained his BSc and MSc also in Library and Inform


Dr Norma Greenidge

Head of Bib Services, Andrews University

Dr Greenidge was born in Barbados, holds a Ph.D. degree in History from Andrews University, has held many positions at James White Library and is currently the Head of the Bibliographic Services Department.

Mr Vinicius Marques

Owner, Vini Marques Graphic Design

Born in St Paulo, Brazil, has a degree in Graphic Design, has worked in renowned agencies both in the US and abroad, and currently is the CEO of Vini Marques Graphic Design.


Over the last decade Andrews University has been steadily increasing its participation within the distance education scenario, offering a range of online programs and over 200 courses worldwide. It reaches more than five thousand students in countries such as Brazil, Argentina, Peru, Mexico, Canada, Slovenia, India, Nigeria, Australia, Burundi, Kenya, Liberia, Latvia, Kyrgyzstan, Ukraine, Zambia, Italy, Germany, Trinidad & Tobago, Romania, to mention a few.

Unequivocally, James White Library is a key partner in AU s quest to offer quality education to students studying remotely and assisting them to become digital literate. This study seeks to extend the limited body of knowledge regarding the academic library s impact in this area by showcasing the practices utilised to reach these digital learners and by presenting the results of an information seeking behaviour study of a representative sample of the worldwide dispersed distance learners registered at Andrews University s School of Distance Education.

Digital literacy is the ability to use information and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.

Thus, this study will not only describe how James White Library is engaging digitally (digital tools) with students to promote learning, but also assess how and to what level they are interacting with the electronic library through the tools made accessible to them and the ones they are using. It also compares the best practices recommended in the specialized literature in the last decade with reports of actual practices adopted by libraries throughout the world.

Best Practice in Information and Digital Literacy


A Brave New World: Threshold Concepts and First Year Student Information Literacy

Mr Tim Ormsby

Teaching and Learning Librarian, Flinders University, Australia

Tim is a Teaching and Learning Librarian at Flinders University in Adelaide, South Australia. As part of the Teaching and Learning team, he develops and delivers information literacy instruction for undergraduate and coursework postgraduate students across the university. This includes both face-to-face and online delivery.


For many years, Flinders University Library has provided a library quiz, primarily aimed at first year students. Starting life as a paper-based assignment, the quiz was moved into the University s learning management system in the 2000s. The library quiz focused purely on practical information literacy skills: how to search the catalogue, how to search databases etc.

As time went on, it became clear that the quiz was not working. The videos and screenshots quickly became obsolete with frequent database interface changes. We were constantly updating the quiz at our busiest time of the year. This was not sustainable. More importantly, students who took the quiz would continue to struggle with basic library skills.

In late 2015, extensive research into threshold concepts for information literacy indicated that our students were struggling with practical IL skills, the how, because they had not been taught the why: why they should be using academic literature in their assignments. Why they should not be using websites and blogs in their reference lists.

It was decided to completely change the focus of the quiz to teach threshold concepts based on the Association of College and Research Libraries (ACRL) Framework for Information Literacy in Higher Education.

We interviewed 40 academics and students from Flinders and asked them about their information seeking practices. These interviews were distilled into eleven short videos. The assessment part of the quiz was also changed to be self-reflective rather than formal right-wrong questions.

In January 2017, the new quiz, rebranded as Library World, went live. In the past twelve months, we have had over three thousand students complete Library World. The reflective assessment has given the library a rich source of data.

This paper will discuss what information literacy trends can be discerned from the data and whether the switch to teaching threshold concepts has had a meaningful impact on students information literacy.

Structures and Skills for Future Work


Digital Dexterity a Sustainable Model for Building Essential Skills for the Future Workforce

Ms Carmel O'Sullivan

Director, Library Services, University of Southern Queensland, Australia

Carmel is the Director of Library Services at the University of Southern Queensland, Convenor of QULOC, and Program Director of the CAUL Digital Dexterity Program.


Ms Alison Slocombe

Manager, Lismore Campus Library & Collection Access, Southern Cross University

Alison Slocombe manages the Lismore Campus Library at Southern Cross University, and is also Project Leader for the CAUL Digital Dexterity Framework project.

Ms Fiona Salisbury

Deputy Director Learning and Engagement, La Trobe University

Fiona Salisbury is Deputy Director, Learning and Engagement at La Trobe University, and also Project Leader for the CAUL Digital Dexterity Capability Building project.

Ms Clare McKenzie

Associate Director, Learning and Engagement, University of Wollongong

Clare McKenzie is Associate Director, Learning and Engagement at University of Wollongong, co-founder and Director of the International Librarians Network, and Project Leader for the CAUL Digital Dexterity Advocacy and Engagement project.


Digital dexterity a sustainable model for building essential skills for the future workforce

The importance of digital dexterity in achieving institutional and business missions led the Council of Australian University Librarians (CAUL) to establish a Digital Dexterity Program in 2018. The aim of the CAUL Program was to ascertain the current state of play of digital literacies at member institutions and to establish best practice principles for developing the skills and understandings necessary for staff and students to become effective global citizens and lifelong learners. The Program consisted of three project teams tasked with developing resources that would provide:

- a framework for the development of digital dexterity skills;
- tools to assist CAUL members to improve their capability in digital dexterity;
- a strategy and means to engage with stakeholders and advocate on digital dexterity.

CAULs approach with the Digital Dexterity Program is unique in that it was practitioner-led, and involved industry engagement, particularly around the sustainability of the model. Each team consisted of CAUL member library staff with a passion for enabling and empowering staff and students through the development of digital dexterity skills. Team members were drawn from 17 institutions across six Australian states and territories and this collaborative work has enabled the development of a truly national approach. The grass-roots engagement included consultation with industry stakeholders outside of CAUL, e.g. the Australian Academic and Research Network, CAVAL and the Australian Research Data Commons. The Digital Dexterity program, (launched in February 2019) included a Digital Dexterity Framework, and the establishment of a Community of Practice, which will ensure the continued development and sustainability of the program.

Structures and Skills for Future Work


Gamification of Personal and Professional Development

Ms Kylie Percival

Associate University Librarian, Academic Engagement, University of Adelaide, Australia

Kylie was appointed as the Associate University Librarian, Academic Engagement at the University of Adelaide in 2017 where she has led new approaches to staff professional development to better position individuals for the current and evolving demands of their roles within academic libraries. She has over 20 years previous experience in the university sector as a University Archivist and served as a national President of the Australian Society of Archivists for four years.


Mrs Jaime Royals

Manager, Learning & Teaching Innovation, University of Adelaide

Jaime s primary role is to identify and lead innovative teaching and learning initiatives. Jaime has been involved in the development of the University wide Digital Capabilities Framework, and the development of online course content that challenges the traditional view of information literacy training. Jaime enjoys the collaborative nature of the role, working with professional and academic staff as well as students to co-create new Library programs. She has spent her career working in research and academic libraries where she provided high level research and teaching support to researchers and academics. Jaime is also responsible for providing dad jokes the Joke of the Day initiative, a role she takes very seriously.


16 squares in a grid pattern can transform how staff perceive and engage with Personal and Professional Development (PPD). True or False?

This poster will demonstrate a novel, co-created approach to PPD priorities and activities at the University of Adelaide Library. Improving staff capabilities to support innovative and digital pedagogies and sophisticated research support is a leading priority for academic libraries. PPD can play a vital part, but the benefits are too often experienced unequally across staff cohorts and professional divides.

The program reduces this inequality while transforming how staff perceive and engage with PPD. A PPD Bingo Card' of 16 activities demonstrates the benefits of a 'one in, all in' program with highly individualised, self-directed components. Half of the activities are mandatory and align with current Library strategic priorities, ensuring a base level knowledge and universal participation in key Library initiatives. The remaining activities ensure staff have a diverse range of optional PPD activities according to their role and needs. The program scaffolds meaningful performance review conversations and allows staff to develop realistic and nuanced Personal Learning Goals. Self-reflection and digital capabilities elements are also included. The program embodies current pedagogical approaches to support effective learning and the application of knowledge, while also providing a 12 month visual reminder of PPD activity. PPD Bingo is a key tool for this academic library to build capability, transform culture and facilitate honest conversations while unleashing staff potential.

Library Spaces for Outstanding Student Experience and Research Excellence


CRAI UR Is Creating a Memorable Learning Experience through Innovation

Miss Estefania Ramirez Alvarez

Administrative Professional, Universidad del Rosario, Colombia

Estefan Ramirez Alvarez was born in Bogotá Colombia in 1992. She is Administrative Professional in the CRAI at the Universidad del Rosario, Colombia. She was drawn to this position as a result of her interest in innovation in higher education specially at the libraries. Her responsibilities are: Coordinator of the statistics of the CRAI, Support in the development of plans and projects, Management of the administrative and financial processes and Quality leader.


The impulse that the university libraries must have to transform and to being able respond to the new needs of the knowledge management; is influenced by the emerging trends that are having an impact on their dynamic, activity and service. The behaviour of the trends is variable and that is why it is necessary analyse them and to compare them in order to know their evolution and to stablish a future route. The university libraries, must then, be recognized among the institutions of Higher Education as an actor or at least as a support service for the differentiated educational; since it provides spaces with multiple functions; the first one related to the social space in which the interactions face to face are open up and also it fosters the interdisciplinary work. The second one concerned to the digital space that facilitates the information access and it offers a greater answer capacity to the mobile devices, as well as a space of creation to promote the training of labour skills. Universidad del Rosario (UR), was founded in 1653 and it has been one of the most important universities in Colombia and even though its headquarters are considered as an arquitectonic historical heritage of the country, the university must deal with the challenge to adapt towards the new academic contexts. In this sense, Universidad del Rosario, in the beginning of 2015 started an exercise of rethinking its role and subsequently decided to start the route towards its transformation into a modern and innovative system as the one from the Resources Center for Learning and Research (in Spanish CRAI) where the innovation becomes in the central strategy of the University because it has the objective of re-orientate the services model and the physical infrastructure. In this scenario, the CRAI becomes a key factor in the materialization of the Institutional Educational Project, re-orientating mainly their spaces equipped with technology, information and resources for the construction of knowledge

Best Practice in Information and Digital Literacy


What's Up, Doc?: Selling Digital Literacy to Academics

Mrs Marianne Sato

Librarian, University of Queensland Library, Australia

Marianne Sato is a librarian in the Information and Digital Literacy team at the University of Queensland Library. She currently works as a content creator for the Digital Literacy project at UQ, seeking to develop our students digital capabilities. Marianne has a strong interest in the experiences of students from non-English speaking backgrounds, after working as a teacher overseas for many years.


Mr Thomas Palmer

Librarian, University of Queensland Library

For the past 5 years Thomas Palmer has worked as the liaison librarian for UQs TC Beirne School of Law. Prior to that he worked in a number of roles in government, parliamentary and court libraries. More recently, Thomas participated in the Digital Literacy project at UQ as a content creator, with a strong focus on technology and the law, copyright and privacy.

Ms Kathleen Smeaton

Library Project Coordinator, University of Queensland Library

Kathleen Smeaton is a librarian, educator and researcher with a background in digital and information literacy. She currently leads the Digital Literacy project at the University of Queensland, implementing the library s Digital and Information Literacy Framework. She has a strong interest in digital inclusion, having undertaken research related to the online life of individuals experiencing socioeconomic exclusion, and how public libraries can support the information experience of immigrants.


When academics receive emails that start with Wassup bro? and students think digital literacy means computer skills for old people, how does the library bridge the gap between students and academics? Increasingly libraries play a pivotal role in supporting learning in this critical space. However, more could be done. Libraries need to advocate for digital literacy as a legitimate capability that should be embedded into the curriculum rather than an optional extra.

In 2018, UQ Library undertook a project to create digital literacy modules to enable students to develop digital capabilities that would fit an individual for living, learning and working in a digital society (JISC, 2014). These modules were designed to blend into the curriculum, rather than as a package of standalone library skills. To foster academic engagement, the modules also had to reduce teaching pain points such as badly worded emails, assignments saved in incorrect file formats, backlit videos and presentations full of copyright images.

The project team collaborated across UQ to respond to the needs of students, academics and central services. Modules had to integrate with learning management systems and University awards and appeal to students who told us they were too lazy to look outside my course site or will not look at anything but Google. The modules can be used as assessment items or embedded at the point of need. They also build capabilities that are vital once students leave university.

This paper will discuss how the project team developed digital literacy resources that academics want to embed, and students want to use. It will discuss the research that was carried out with students and academics and how it shaped the module design process. It will also discuss the challenges of working in a complex organisation to support learning, and the lessons learnt including the need to support staff learning as well as students when it comes to digital literacy.

Library Spaces for Outstanding Student Experience and Research Excellence


Transformation Outside and Inside: Leading Lasting Change through New Facilities

Ms Carol Shepstone

Chief Librarian, Ryerson University Library, Canada

Carol has been working in academic libraries for more than eighteen years and is currently Chief Librarian at Ryerson University in Toronto Ontario. She has led major new and transformative academic library building design initiatives including organizational restructuring and redesign and complex shared governance structures. She is currently very pleased to be launching into a master plan transformation project with an amazingly innovative and engaged team and a campus on the move.


Academic libraries impact student academic success, research excellence, and teaching and learning innovation. They also have important roles to play in contributing to the overall student experience, and the university s institutional reputation and standing. Whether a stunning architectural statement or a deeply programmed facility, new academic library facilities serve as an important communication about the university and the current and future role of library within that landscape.

This paper discusses the complexity of navigating and advancing university and library narratives while ensuring transformational academic change during new building projects. Framing the discussion within the author's experience on two unique campuses with distinct, but recently completed, academic library facilities (the Riddell Library and Learning Centre at Mount Royal University in Calgary Alberta, and the Sheldon and Tracy Levy Student Learning Centre at Ryerson University in Toronto Ontario), this paper considers important questions about leveraging and balancing both form and function of new facilities. The paper offers insight into how to communicate the value of new academic libraries facilities and how to effectively leverage and communicate the library's physical transformation to create new, and reinforce enduring, identities and value. The paper explores how public narratives and rhetoric around new facilities must be carefully managed and influenced, and always grounded in meaningful and real organizational change within the academic library; sustained and deepened team engagement and nimbleness, the evolution and innovation of programs and services, and the ability for the academic library to continue to be responsive and impactful, Academic libraries must balance, and continually navigate, perceived and real transformation on the "outside" with meaningful and real transformation on the "inside" in order to successfully manage the political and the practical.

Structures and Skills for Future Work


Developing a Researcher-Facing Librarian Capability Framework

Ms Shiobhan Smith

Manager, Research Support Unit, University of Otago, New Zealand

Shiobhan has over 10 years experience working in Libraries and Museums. Prior to being appointed as the University of Otago Library's Research Support Unit Manager, Shiobhan was Subject Librarian to a number of Humanities departments and was involved in the development of the Otago Data Management Planning tool. Shiobhan is interested in Digital Scholarship, Bibliometrics, Research Data Management and Information Literacy. She hopes to begin a PhD in the near future.


Digital scholarship, changes in scholarly communication practices, advancing technology, and the growing use of bibliometrics for research evaluation are fuelling an evolution of Library Research Support Services. So how do Library managers and directors identify and support the competencies that allow their staff to meet the current needs of researchers and be capable of responding to future, yet unknown, needs? To identify professional development opportunities we must first determine the expectations of the role of a researcher-facing librarian and what knowledge and skills they required. A capability framework is a set of detailed and behaviourally-specific descriptions of the key behaviours, and underlying skills, knowledge, abilities and attributes, which are required for successful performance in an organisation, team, or job (Catano, 1998). Capability frameworks are used to inform future professional development activities and assist with recruitment. Training providers, professional registration schemes, and HR programmes also use capability frameworks. The University of Otago Library is developing a Researcher-Facing Librarian Capability Framework to support expert practice and inform professional development and recruitment decisions. Once completed this framework will be made available to IATUL members under a CC licence. The framework will be developed in several parts the first of which is to deploy a survey collecting data on the description of roles and tasks of researcher-facing library staff. This IATUL 2019 workshop will harness the IATUL community to discuss the needs of library directors and managers in supporting recruitment, workplace planning, succession, performance management, and professional development decisions for researcher-facing librarians. This workshop is particularly relevant to directors and managers of researcher-facing librarians. REFERENCE: Catano, V. M. (1998). Competencies: A Review of the Literature. Halifax: Canadian Council of Human Resources Associations and Saint Mary's University.

Structures and Skills for Future Work


The Head, the Heart and the Hand: Co-Creating and Personalising a Client Service Charter and Culture at The University of Western Australia

Ms Alissa Sputore

Library Manager, Library Experience, The University of Western Australia, Australia

Alissa Sputore is the Library Manager, Library Experience at The University of Western Australia. As a member of the Library s leadership team, Alissa is responsible for six unique library spaces receiving over 2 million visitors annually, as well as the delivery of library and student IT support services. Her career encompasses senior roles inside and outside of libraries at two of Australia s research intensive Go8 universities and she received an IATUL Study Grant in 2016.


Ms Emma Helsby

Client Support Office, Library Experience, The University of Western Australia, Australia

Emma Helsby is an experienced Client Support Officer in the Library Experience team at The University of Western Australia. Since joining the team in 2015, she has delivered high quality services to students in the six UWA libraries and been involved in a range of continuous improvement initiatives. Emma will shortly complete her qualification in librarianship from Curtin University and holds a degree in secondary teaching.


UWAs strategic plan to enhance the student experience underpinned funding for the refurbishment of several UWA libraries in 2016/2017. The benefits of these project were quickly realised with library visits increasing by 30% in two years. An imperative emerged: how to align a large group of frontline staff with diverse experience and skills to a shared vision, reflective of the university s strategic priority, and use this as a basis to evolve library services in line with changing client volume and expectations, without additional staffing?

In 2018 UWA Library commenced a project to create a client service charter for all frontline staff, with aim of articulating a unique, high quality and holistic standard for client service in the UWA context. All frontline staff as well as UWA students and stakeholders were invited to participate in the co-creation of the service charter. The crafting process utilised user-centred design strategies and strategic environmental scanning. Embedding the charter more deeply into the culture, as well as the interpersonal and technical practices for frontline staff involved a range of creative techniques, including peer dialogue, personalising and serious play. For the leadership team, new competencies were needed to enable a more modern client service culture to emerge. Research in the disciplines of customer service and emotional labour provided new insights into the client, employee and management perspectives, and empowered a more confident and proactive service culture.

The UWA case study presented in this paper will illustrate the necessary interconnected elements of client service transformation in the academic library context. The paper will also demonstrate the sustained performance improvements at UWA as a result of action on all three elements, the head, the heart and the hand. Finally, it will offer a framework for improving student experience via the co-creation and personalisation of a Charter and service culture.

Structures and Skills for Future Work


Librarian Style - Beep Beep Fashion and Visibility

Ms Kim Tairi

University Librarian, Auckland University of Technology, New Zealand

Kim Tairi is the Kaitoha Puka (University Librarian) at Auckland University of Technology. She believes that we are all capable of the most incredible change, to paraphrase the 13th Doctor Who. Having worked in the GLAMR sector for over 20 years, she loves her job leading a dynamic, innovative mid-sized university in Aotearoa/New Zealand. Very active in social media - she crafts, plays ukulele and won best dressed individual in at the AUT staff end of year party for her cosplay.


A hands-on workshop about leadership, style and increasing visibility with an emphasis on fashion, fun and busting stereotypes.

This interactive workshop explores #librarianstyle in pop culture from Katherine Hepburn in Desk Set through to librarians posting empowering selfies on social media. Some of the big questions will be answered: What is librarian style? How do you start defining your own style? Can dressing like David Bowie at work be detrimental to your career? Come and spend 90 minutes with Ms Tairi for a fun, hands-on session where clothes, accessories and style take centre stage.

1. Ethos, context + identity
2. Pop-culture
3. Selfies, body positivity & diversity
4. Being you and visibility
5. Inspiration & sharing the joy
6. Action plan & putting it together

Sample activity:
He mahi (Exercise) 5 minute
Reflection and 5 minutes discussion in your groups

Sparks - Can you define your own style? | Is there someone s style that you admire or would love to emulate? | Is there one thing that you can make your own?

Structures and Skills for Future Work


The Library for Research Support: Researchers Data Management Competence Development

Dr Gintar Tautkeviciene

Library Director, Kaunas University of Technology, Lithuania

She is Library Director and Associate Professor at the Faculty of Social Sciences, Arts and Humanities, Kaunas University of Technology. She has been EIFL Open Access coordinator for Lithuania since 2007. Gintar was involved in research and training projects DEDICATE, PERINE, OpenAIRE, OpenAIREplus, OpenAIRE2020 and is the National Open Access Desk of OpenAIRE-Advance. Since 2018, KTU has been managing the national repository Lithuanian Academic Electronic Library


Dr Ieva Ceseviciute

Head of Research Information Services, Library, Kaunas University of Technology

She is Head of Research Information Services at the Library of Kaunas University of Technology, a position she has held since 2015. Ieva holds a PhD in Social Sciences (Education) from Kaunas University of Technology (2004) and has had extensive experience of teaching and training (e.g. communication and project work), research and international project work (e.g. QUALSPELL Quality Assurance in Languages for Specific Purposes, ELOS- Education Stretching Borders, R3L+ 'Learning Regions: A Quality Framework for Cooperation, OpenAIRE2020) since 1996.


Research data management and open science have recently been among the most important issues in current research. However, in Lithuania they remain an unexplored area both for researchers and providers of research services, including librarians. Researchers involved in the projects funded by the European Commission and other funding bodies are facing challenges in terms of meeting the requirements related to open access to publications and data. Researchers, especially early career, lack knowledge and experience in meeting the requirements of open knowledge from the funding institutions. The research literature analysis has shown that libraries, in cooperation with other research departments, are accepting the role of promoting the ideas of open science and developing researchers data management competence.

The aim of this presentation is to address the Lithuanian researchers need for data management competence development.

The presentation will focus on the results of the survey which aimed to identify the researchers needs to develop knowledge and skills related to practicing open science. The survey involved PhD students, early-career and experienced researchers. They responded to questions on the needs for developing skills in open science and research data management. The responses have served as a basis for evaluating the current competence and identifying the areas that need most attention in terms of support and development. The areas that are most relevant for the involvement of library services are also discussed.

Pathways to F.A.I.R. (Findable, Accessible, Interoperable, Reusable) Research


Shifting the Digital Textbook Paradigm How Might Open Access Advance Social Justice?

Ms Gwenda Thomas

Director Scholarly Services and University Librarian, University of Melbourne, Australia

Gwenda Thomas is Director Scholarly Services and University Librarian at the University of Melbourne. Her previous experience includes academic library leadership positions in the South African higher education sector at the University of Cape Town where she was the Executive Director of Libraries and Director of Library Services at Rhodes University.


The paper argues that open access is a pillar of social justice in achieving a just society. It challenges the imbalances of knowledge and power in the scholarship landscape and strives for equitable access to public knowledge, education and information which are core resources in the pursuit of social justice. This paper explores to what extent the F.A.I.R principles might focus primarily on research at the risk of eclipsing Open Education Resources, specifically the open digital textbook, as potential catalyst for advancing equitable access to public knowledge and education content. In the global south, it is argued that the open textbook has neither fully delivered on its potential as a driver of pedagogical transformation nor yet found avenues to emerge as a sustainable alternate to high-cost textbooks. Using exemplars from the global south, the paper demonstrates how in South Africa student social activism (2015-2017) called for local teaching and learning materials to be made available that reflect indigenous issues and subjects of the global south and, equally important, reflect the silent voices of the great African, Eastern and Asian scholars missing from contemporary curricula. The open access press at the Australian National University is another example of national and global leadership in liberating the open digital textbook. The paper also shares early initiatives at the University of Melbourne to innovate with open digital textbooks as part of a university-wide curriculum renewal program. This paper considers how might:

-OA publishing advance affordable alternates to high cost textbooks;

-Research intensive universities strategically facilitate and locate equitable access to open education on the F.A.I.R. continuum;

-Academic librarians leverage open digital textbooks in transforming pedagogy and curriculum reform;

-Academic librarians create learning opportunities in open education to explore the intersection of digital and Scholarly Communication.

Strategic Advocacy and Partnerships, Locally and Globally


Special Interest Group for the Advancement of Library Services in Emerging Countries: (SIG-ALICE): 2018 Highlights

Ms Bethany Wilkes

College Librarian, Yale-NUS College, Singapore

Bethany Wilkes is the College Librarian at Yale-NUS College, Singapore. She has a particular fondness for islands and has worked in academic libraries in various parts of the world, including the Virgin Islands, Hong Kong, and Alaska. In her current position she works with the Library team and campus partners to connect the College community to high-quality collections, agile and timely services, and engaging spaces in order to further scholarship and curiosity.


The Special Interest Group for the Advancement of Library Services in Emerging Countries (SIG-ALICE) is moving into its second year of activities. This special interest group focuses on developing partnerships between IATUL and libraries and library associations in emerging countries to strengthen libraries in those countries. In collaboration with these libraries and library associations, SIG-ALICE contributes expertise and support for the further development of libraries in emerging countries. While the current focus is on connecting with libraries in Cambodia, the group hopes to work closely with additional emerging countries in the future.

This presentation will highlight the groups four initiatives and progress toward them: a union catalogue for Cambodia, a Coaching Programme for Cambodian Library Directors and Managers, Webinars to provide professional development opportunities for Cambodian librarians, and collaborating with new regions and organizations. This presentation will share details about the groups experience moving forward with establishing and driving new and exciting projects, as well as some of the challenges involved. It will also examine the groups strategies for identifying and planning for these initiatives and collaborating from different parts of the globe!

Value and Impact with Data Analytics and Business Intelligence


Demonstrating Research Impact - Opportunities and Challenges for Sustainable Library Services

Ms Trish Wilson

Associate Director, Library Academic & Research Services, Victoria University of Wellington, New Zealand

Trish is Chair of IATUL SIG-Metrics & Research Impact and is Ass. Director Library Academic & Research Services at Victoria University of Wellington NZ where she has worked since 2011. Her teams are responsible for the University s library academic and research services and the digital infrastructure supporting these. Previously Trish worked in a range of library roles in various government agencies and universities, including 7 years at Melbourne University before returning to NZ in 2009.


In recognition of the changing research landscape and corresponding rise and strategic relevance of research services for academic libraries the IATUL Special Interest Group Metrics and Research Impact (SIG MaRI) was established early 2018. This session will begin with a brief update on SIG MaRI followed by a panel discussion consisting of SIG members. Research services are at different levels of maturity within academic libraries and panel members will briefly discuss current and planned research metrics and impact services they offer their institution such as: bespoke research impact reports; support to individual researchers on optimising their research outputs; institutional comparisons for rankings purposes. Consideration will also be given to emerging services, how these align with strategic goals, and challenges faced in delivering library research services. There will also be opportunity for audience participation and questions.

Library Spaces for Outstanding Student Experience and Research Excellence


Inspiring Novel Application of Technology and Self-Directed Learning in Library Makerspace

Dr Shirley Chiu Wing Wong

University Librarian, The Hong Kong Polytechnic University, Hong Kong


Abraham Maslow, the author of the famous hierarchy of needs, once said if all you have is a hammer, everything looks like a nail (1966). This old saying reads that if the way one sees or approaches problems is confined, one will be more likely to force his or her limited repertoire of skills to be the right solution for novel challenges and problems. As a tertiary institution, the Hong Kong Polytechnic University s mission is to nurture next generation of critical thinkers, effective communicators, innovative problem solver, and global citizens.

Opened to all students in September 2017, the i-Space of the Hong Kong Polytechnic University Library is designated to ignite students spirit of innovation and facilitate the development of self-directed learning.

The vision of i-Space is to lower the barrier of entry of the latest technology for students of all disciplinary and inspire novel application in their disciplinary work. Students can explore different technologies (e.g., 3D scanning, 3D printing, laser cutting, vinyl cutting, Virtual Reality, Internet of Things, video recording and editing) on their own, or join contest with series of supporting talks and workshops to learn through picking up new challenges. One of these is the VR contest 2018/19: Stories from ancient China. By participating in a series of culture talks and VR workshops, students were able to pick up skills to develop their own VR story on ancient China.

Apart from picking up new techniques, students also develop self-directed learning competence like identifying goals, plan for decisions and arrangements arising from the goals set, identify new skills to learn and set their learning pathway, setup evaluation criteria, constructive use of comments and feedback for further improvements and so on.